What are the responsibilities and job description for the Customer Service Representative position at National Dentex Labs?
Job Details
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Thoele Dental Lab in St. Cloud for a Customer Service Representative.
The regular hours for this position are from 7:30 AM to 5:00 PM, Monday through Thursday, and 7:30 AM to 11:30 AM Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Thoele Dental Lab in St. Cloud for a Customer Service Representative.
The regular hours for this position are from 7:30 AM to 5:00 PM, Monday through Thursday, and 7:30 AM to 11:30 AM Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices as well as dental lab
- Analyze remakes by customer and ensure any issues are resolved
- Enter/schedule IOS cases
- Responsible for Pricing
- Account Receivables backup
- All other duties as assigned
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy
- Preferred: High school diploma or GED equivalent
- Preferred: Minimum 5 years of experience in a dental environment or call center
- General office equipment
- Perform tasks at multiple workstations-standing and sitting for extended periods of time.
- Push, pull, lift, and/or carry up to 25 pounds
