What are the responsibilities and job description for the Dental Lab Technician II (QC Fixed) position at National Dentex Labs?
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Rogers in Athens, TN, for a full time Dental Lab Technician II.
The regular hours for this position are 7:30 a.m. to 5:30 p.m., Monday through Thursday, 7:30 a.m. to 11:30 a.m. on Friday and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Process outgoing calls in a timely manner
- Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls
- Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
- Analyze remakes by customer and ensure any issues are resolved
- Participate in department meetings to share customer feedback
- QC data with department manager for resolution
- Work with sales team members and assist with programs as needed.
- All other duties as assigned.
Skills and Abilities Required:
- Ability to facilitate in 2 or more assigned technical areas
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Excellent listening skills
- Attention to detail
Minimum Education and Experience Required:
- High school diploma or GED equivalent
- Minimum 5 years’ experience of direct dental customer service experience on technical related issues
- PC literacy required: MS Office Skills (Outlook, Word, Excel)
Competencies
- Strong Communication Skills
- Customer Focus
- Problem Solving
- Decision Quality
- Willingness to Learn
- Productive Work Habits
Hazardous Materials or Equipment Used:
- All Office Equipment
- Potential Exposure to Bloodborne Pathogens
Physical Requirements:
- Perform tasks at multiple workstations-standing and sitting for extended periods of time.
