General Manager

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at Florida Lab in Orlando, FL for a full time General Manager.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

There are three (3) classifications or levels of the Laboratory General Manager. These levels; Level I, II, and III, are assigned based on laboratory revenue responsibility as well as number of team members on staff at the Laboratory General Manager’s assigned laboratory.

As a Laboratory General Manager, you may be trained on, and/or assigned continuing education and development tasks, or continuous improvement projects for personal development as well as Company advancement.

Primary Responsibilities and Essential Functions of the Position:

Leadership & Communication:

• Maintain open communication with the assigned Operations Leaders and Regional General Manager regarding all laboratory aspects and industry events that could impact operations.
• Provide guidance and mentorship to lab team members, ensuring compliance with corporate culture, federal, and state regulations.
• Lead and implement continuous improvement initiatives focused on customer experience, quality, delivery, efficiency, and cost control.

Operational Management:

• Oversee lab administration, production, and logistics, including FDA and OSHA compliance, customer service, planning, budgeting, and workflow.
• Ensure the lab delivers quality products to each customer on time, meeting Company and customer expectations to retain their business and ensure satisfaction.
• Manage the logistics process, ensuring smooth product flow from customer to lab and back to the customer.
• Participate in Sales and Marketing initiatives as well as other cross functional teams with customer focus to retain and grow customer base.

Financial Oversight:

• Review and analyze monthly financial statements, budgets, and profitability, creating action plans to improve lab performance.
• Execute corporate OKRs (objectives and key results), KPIs (key performance indicators) and metrics effectively.
• Understand, embrace, and execute on corporate set KPI goals and/or metrics.

Compliance & Reporting:

• Ensure a safe working environment adhering to all FDA and OSHA regulations and reporting requirements as well as Company policies
• Adhere to corporate protocols for month-end, quarter-end, and annual financial closing processes, ensuring timely submission of required reports and documentation.
• Ensure respectful and professional conduct among team members in line with company values.

Skills and Abilities Required:

• General understanding of NDX products and the manufacturing process.
• Proficient in English (reading, writing, and speaking).
• Professional demeanor with attention to detail and a commitment to accuracy.
• Strong problem-solving and decision-making skills with the ability to process information quickly.
• Excellent communication and leadership skills to effectively build relationships and guide teams.
• Ability to design processes and systems to improve lab operations.
• Working knowledge of Microsoft Office, particularly Excel and Word.
• Dependable, reliable, and open to feedback that promotes both lab and personal growth.
• Ability to travel.

Minimum Education and Experience that May be Required:

• Minimum five (5) years of experience managing or supervising production/manufacturing team members.
• Required High School or GED equivalent.
• B.S., B.A. or MBA preferred.

• Must be able to read, write, speak, and understand English.
• Valid driver’s license with a clean driving record.

Hazardous Materials or Equipment Used:

• Office Equipment
• Small machinery; Sharp hand-held tools such as a bard parker, buffalo knife, etc.
• Blood borne pathogens
• Chemicals

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach.
• Exhibit fine motor skills and/or perform repetitive motions.
• Read and interpret prescriptions and other required documentation.
• Ability to effectively communicate technical information.

Experience

• 5 year(s): Minimum five (5) years of experience managing or supervising production/manufacturing team members.

Education

• High School or Equivalent or better