What are the responsibilities and job description for the Warehouse Associate position at National Design Mart?
Warehouse Associate
Overview: National Design Mart, National Granite Luxuries/National Carpet Mill Outlet’s Warehouse Associate is responsible for providing excellent customer service to all customers and installers. This role includes loading/picking materials and maintaining a clean and efficient warehouse. Inventory control, product knowledge, and organization skills are all components of this position. A strong belief in the company’s vision and the ability to execute its core values is necessary.
Responsibilities
- Warehouse Activities (60%)
- Greet and assist customers and installers
- Load product into vehicles, prepare loads to be delivered, stocks merchandise
- Provide excellent customer service to customers and to fellow staff members.
- Inventory Management (30%)
- Verify quantity received and label product as received in the system.
- Manage material; staging and stacking.
- Assist in resolving overages and shortages. Tag RA numbers on material being returned from the job and/or being shipped back to vendor.
- Knowledge & Training (10%)
- Identify personal growth needs and improvement opportunities; seek to obtain product knowledge.
- Suggest processes to improve operational efficiencies.
Requirements
- Previous experience in a customer service environment.
- Familiarity with flooring materials and cabinets preferred.
- Ability to participate effectively as a team member; strong decision making skills.
- Ability to work a flexible schedule, including weekends and holidays.
Physical Aspects
- Standing and/or walking for up to 4 hours consistently.
- Lifting up to 80 lbs. regularly and without assistance.
- Regular stooping and bending at the waist to load/unload material.
- Occasional kneeling and crawling to assist with product retrieval or loading.
- Pushing and pulling items of various weights and sizes multiple times daily.
Management reserves the right to add additional responsibilities as the needs of company change
