Identogo Enrollment Agent

Job Overview
The Enrollment Agent at the Idemia Enrollment Center is responsible for providing top-tier customer service while assisting individuals with enrollment in various identity verification services, including TWIC® cards, TSA PreCheck®, HazMat endorsements, and other related programs. This position seeks bilingual candidates fluent in English and Spanish to better serve a diverse customer base. The role requires meticulous attention to detail, adherence to strict compliance protocols, and excellent interpersonal skills.

Responsibilities

• Welcome and assist customers with professionalism and courtesy.
• Collect and verify required documentation for enrollment services.
• Capture biometric data such as fingerprints and photographs accurately and efficiently.
• Operate enrollment systems and equipment following established protocols.
• Ensure compliance with all federal, state, local, and Idemia policies.
• Input customer information accurately into the enrollment systems.
• Process payments securely and provide receipts to customers.
• Respond to customer inquiries and resolve issues promptly and effectively.
• Maintain strict confidentiality and security of all customer data.
• Manage appointments and assist walk-in customers to optimize center operations.
• Perform routine equipment checks and troubleshoot minor technical issues.
• Report discrepancies or operational issues to the site manager promptly
• High school diploma or equivalent (required); Associate’s degree or higher (preferred).Experience in customer service, identity verification, or security-related roles (preferred

Job Type: Part-time

Pay: From $12.50 per hour

Expected hours: 16 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• New Orleans, LA 70131 (Required)

Ability to Relocate:

• New Orleans, LA 70131: Relocate before starting work (Preferred)

Work Location: In person

Salary : $13