What are the responsibilities and job description for the Enrollment Agent position at National Enforcement Investigation Agency?
Full job description
Job Title: Enrollment Agent ( Preferred: English/Spanish)
Location: New Orleans, Algiers Westbank Enrollment Center
Job Summary
The Enrollment Agent at the Idemia Enrollment Center is responsible for providing top-tier customer service while assisting individuals with enrollment in various identity verification services, including TWIC® cards, TSA PreCheck®, HazMat endorsements, and other related programs. This position seeks bilingual candidates fluent in English and Spanish to better serve a diverse customer base. The role requires meticulous attention to detail, adherence to strict compliance protocols, and excellent interpersonal skills.
Key Responsibilities
Welcome and assist customers with professionalism and courtesy.
Collect and verify required documentation for enrollment services.
Capture biometric data such as fingerprints and photographs accurately and efficiently.
Operate enrollment systems and equipment following established protocols.
Ensure compliance with all federal, state, local, and Idemia policies.
Input customer information accurately into the enrollment systems.
Process payments securely and provide receipts to customers.
Respond to customer inquiries and resolve issues promptly and effectively.
Maintain strict confidentiality and security of all customer data.
Manage appointments and assist walk-in customers to optimize center operations.
Perform routine equipment checks and troubleshoot minor technical issues.
Report discrepancies or operational issues to the site manager promptly.
Qualifications
Education and Experience
High school diploma or equivalent (required); Associate’s degree or higher (preferred).
Experience in customer service, identity verification, or security-related roles (preferred).
Skills and Competencies
Fluency in both English and Spanish (required for bilingual candidates).
Exceptional customer service and interpersonal communication skills.
Strong attention to detail with excellent organizational abilities.
Proficiency in using computers and standard office equipment.
Ability to handle sensitive information securely and ethically.
Comfortable in a fast-paced work environment with diverse clientele.