What are the responsibilities and job description for the Collector-First Party position at National Enterprise Systems, Inc?
National Enterprise Systems is an award-winning debt collection agency in Solon, OH. We are looking for collectors to work in our outbound call center. The ideal call center candidate is dependable, money-motivated, detail-oriented, and has excellent customer service skills. The ability to listen, respond with creative solutions, and overcome objections are important aspects of the call center position. At National Enterprise Systems, we believe talent and hard work should be rewarded. Opportunities for quarterly reviews and movement into different segments within the department.
2nd Shift Schedule set at 1pm-10pm! All mornings free for appointments!
- Biweekly pay schedule
- Set schedule - no weekends
- Great benefits including health, dental, vision, life and 401K
- Vacation and Personal Days
- Growth opportunities
- Casual dress
- Extensive, paid-training to teach you about the industry and provide you with all of the necessary tools to succeed
Responsibilities
- Contact consumers by phone to resolve the outstanding balance owed
- Find creative solutions to secure repayment
- Discuss and negotiate applicable repayment programs while adhering to all state and federal laws including the Fair Debt Collection Practices Act
- Maintain high level of customer service
