What are the responsibilities and job description for the Quality Assurance position at National Enterprise Systems, Inc?
National Enterprise Systems was founded in 1987 as a full-service collection agency. Through the years, NES has grown to service a full range of account receivables nationwide, including student loans. We are seeking a meticulous Quality Assurance Call Monitoring Representative who is reliable, detail-oriented, and possesses strong communication skills.
This individual will be responsible for monitoring and evaluating collection calls in adherence to client specifications and relevant federal and state regulations.
This individual will be responsible for monitoring and evaluating collection calls in adherence to client specifications and relevant federal and state regulations.
Job Responsibilities
- Listen to call recordings and find compliance issues
- Ensuring adherence to all applicable state and federal laws including the Fair Debt Collection Practices Act
- Complete required forms based on call findings and communicate the results to the impacted individuals
Schedule and Benefits
- Monday through Friday, 8:00AM-4:30PM.
- Set schedule with no weekends
- Paid time off and holiday pay
- Great benefits including health, dental, vision, life and 401K
- Business casual attire
- Extensive, paid training to teach you about the industry and provide you with all the necessary tools to succeed
- Excellent communication skills including listening and writing
- Superb attention to detail and data entry
- Ability to adapt to changes in a fast-paced work environment
- Proficiency in Microsoft Suite
