What are the responsibilities and job description for the Customer Service Representative position at National Express LLC?
National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
Responsibilities :
- Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.
- Resolve customer complaints via phone, email, or mail.
- Use telephones to reach out to customers and verify information.
- Greet customers warmly and ascertain problem or reason for calling.
- Log issues in to online issue tracking software.
- Advise on company information.
- Work with Customer Service Manager to ensure proper customer service is being delivered.
- Compile reports on overall customer satisfaction.
- Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
- Other duties as assigned
