What are the responsibilities and job description for the Customer Service Representative position at National Express Transit Corporation?
Job Description : The Customer Service Representative (CSR) will be answering a high-volume of incoming calls, communicating to riders, and responding to email inquiries as well as problem solving throughout the day.Duties and Responsibilities : Communicate with customers, vendors, and other departments regarding the Commute ProgramAssist with investigating and resolving customer concerns. Record incidents for vendor follow-up.Support processes related to Electric Vehicle charging.Managing the strikes and appeals process for infractions.Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and / or government regulations. Additional duties and responsibilities may apply.Skills Required and Physical Demands : 1 years of professional experience working in one or more of the following capacities : dispatch, call center, customer service or hospitality.Extremely detail-oriented and exceptional organizational skillsProficiency in Microsoft Office Suite (Outlook, Word, and Excel)Experience using multiple software programs simultaneously with various open tabs.Provide quick real time responses to requests.Excellent written and oral communication with interpersonal skills.Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.CDL preferred but not required.Willingness to research and investigate issues to determine root causes and offer solutions to customers and colleagues
