What are the responsibilities and job description for the Tunnel Operator position at National Express Wash HoldCo LLC?
What you’ll be doing:
The Tunnel Operator will be responsible for guiding vehicles into the wash tunnel and ensuring a smooth and efficient operation. Your primary goal will be to provide exceptional customer service while maintaining safety and operational standards.
- Direct vehicles into the wash tunnel safely and efficiently, ensuring that each vehicle is properly positioned for the wash process.
- Greet customers warmly, provide instructions on the wash process, and address any questions or concerns they may have, all while adding a smile and a thumbs up to enhance their experience.
- Monitor and operate retract systems to safely guide vehicles through the wash process, maintaining awareness of surroundings and quickly addressing any potential hazards.
- Conduct regular inspections of vehicles to ensure all windows and sunroofs are securely closed and truck beds are empty.
- Ensure all vehicles can be washed safely.
- Monitor the wash tunnel area for safety hazards, ensuring a safe environment for customers and staff.
- Assist with the maintenance and cleanliness of the tunnel area and equipment, reporting any issues to management.
- Ensure vehicles enter the tunnel swiftly and efficiently while checking for any obstructions or issues to guarantee optimal washing results without delays.
- Work closely with the Site Manager and other team members to ensure smooth workflow and effective communication throughout the wash process.
- Address any operational issues or customer concerns promptly, escalating to management when necessary.
What you'll bring to the team:
- High school diploma or equivalent.
- Previous experience in a car wash, automotive, or customer service role is preferred but not required.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
- Availability to work flexible hours, including weekends and holidays.
- Able to perform repetitive tasks with a high degree of accuracy.
COMPETENCIES
Communication
Job Knowledge & Technical Proficiency
Customer Centric Approach
Safety & Compliance
Problem- Solving
El Car Wash Benefits:
- Full Comprehensive Benefits
- 401K Retirement Savings Plan with a 4% Match! Free Money!!
- On-the-Job Training and Career GROWTH
- Pet Insurance
- Work-Life Balance
- Mental Health Days
- Paid Time Off
- Maternity Leave
- Paternity Leave
- Tuition Reimbursement
- Neurodivergent Hiring Program
- FREE Car Washes
First, a little about us:
El Car Wash, one of South Florida’s fastest-growing companies, is expanding into Michigan and looking for new team members. We offer a flexible career with above-industry-average income and excellent potential for long-term growth. Founded in 2011 and based in Miami, El Car Wash is the leading express car wash operator in Florida, with over 40 active locations and plans for more than 40 additional sites by 2026. We are proud to be the Official Car Wash of the Florida Panthers, and we partner with the University of Central Florida Athletics, Baptist Health, Advent Health, and many other local organizations. In Michigan, we are the Official Car Wash of the Detroit Lions and collaborate with various groups across our markets. Our unlimited wash program, high-quality products, exceptional customer service, and eco-friendly approach have made us the top car wash company in Florida, and now in Michigan.
EL Car Wash is an Equal Opportunity Employer
