What are the responsibilities and job description for the Site Manager position at National Express Wash?
Job Description
Job Description
What you’ll be doing :
As an El Car Wash Site Manager, you will oversee the day-to-day operations of our car wash facility, ensuring exceptional customer service, operational efficiency, and adherence to company standards. You will be responsible for leading a team, maintaining equipment, achieving sales targets, and promoting a positive work environment.
A day in your life might include…
- Manage and supervise daily operations of the carwash site, including staff scheduling, training, and performance management.
- Ensure high standards of cleanliness and maintenance for all equipment, facilities, and grounds.
- Monitor and optimize operational workflows to maximize efficiency and minimize downtime.
- Optimize the throughput of vehicles on property to minimize customer wait times and maximize customer experience.
- Uphold customer service excellence by resolving customer inquiries, complaints, and feedback promptly and professionally.
- Implement sales strategies to achieve revenue targets and increase the customer base.
- Maintain inventory levels of carwash supplies and equipment; coordinate ordering and restocking as necessary.
- Enforce safety protocols and regulatory compliance to ensure a safe working environment for employees and customers.
- Prepare and analyze operational reports, financial statements, and performance metrics.
- Collaborate with senior management to develop and execute site-specific goals and initiatives.
- Mediate and resolve employee and customer conflicts, ensuring positive outcomes and maintaining a productive environment.
What you’ll bring to the team :
COMPETENCIES
Problem- Solving
Team Collaboration
Customer Centric Approach
Drives Results
Safety & Compliance
Job Knowledge & Technical Proficiency
Mechanical Skills
El Car Wash Benefits :
A little bit about us :
El Car Wash, one of South Florida’s fastest-growing companies, is expanding into Michigan and looking for new team members. We offer a flexible career with above-industry-average income and excellent potential for long-term growth. Founded in 2011 and based in Miami, El Car Wash is the leading express car wash operator in Florida, with over 40 active locations and plans for more than 40 additional sites by 2026. We are proud to be the Official Car Wash of the Florida Panthers, and we partner with University of Central Florida Athletics, Baptist Health, Advent Health, and many other local organizations. In Michigan, we are the Official Car Wash of the Detroit Lions and collaborate with various groups across our markets. Our unlimited wash program, high-quality products, exceptional customer service, and eco-friendly approach have made us the top car wash company in Florida, and now in Michigan.
