What are the responsibilities and job description for the New Business Customer Service Representative position at National Farm Life Insurance Compan?
New Business / Customer Service Representative I
Job Summary :
The New Business / Customer Service Representative processes new applications and verifies all forms are in good order for processing.
Duties / Responsibilities :
Review and process new applications, ensuring technical, legal, and underwriting guidelines are met using specific screening criteria
Enter new applications into database, processes underwriting requirements, and issues policies
Respond to inquiries from policyholders and agents regarding policy provisions, company procedures, and policy changes
Assemble or assist with assembling the new policy and maintaining filing systems
Required Skills / Abilities :
Excellent communication skills including active listening
Service-oriented, detail-oriented, good organization
Basic computer skills with ability to learn new software
Good math aptitude
Education and Experience :
High school diploma or equivalent
Customer service experience required
Fluent in English and Spanish, a plus
Physical Requirements :
Prolonged periods sitting at a desk and working on a computer
Schedule and Salary Range :
Full-time position – non-exempt
Monday through Thursday : 8 : 00 a.m. – 4 : 45 p.m.
Friday : 8 : 00 a.m. – 3 : 00 p.m.
Salary Range : $30,000 - $40,000 annually
Salary : $30,000 - $40,000
