What are the responsibilities and job description for the Consultant, Pharmacy Benefits position at National Financial Partners?
Who We Are :
NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit :
Position Overview :
The Pharmacy Benefits Consultant serves as a critical member of the consulting team. The Consultant is a client facing strategic partner for managing the pharmacy benefits of an assigned book of business. They are the main point of contact for clients, brokers, third party vendors, and internal cross-functional teams related to their book of business. The Consultant also plays an advisory role, by providing consultation regarding Pharmacy Benefit Management (PBM) industry fundamentals, program opportunities, emerging trends, and best practices. This position is also responsible for educating and mentoring internal staff to advance VPS' ability to increase market share, provide innovative cost-effective benefit designs, and maximize efforts to provide an affordable pharmacy benefit while minimizing member disruption. The Consultant regularly collaborates with internal teams and external partners regarding contracts & legal compliance, reporting & analytics, clinical recommendations & guidance, marketing, and other miscellaneous projects.
Principal Duties and Responsibilities / Essential Functions :
1. Develop and maintain effective working relationships as liaison between clients, internal teams, and external partners, such PBMs, brokers, and other third-party staff.
2. Understand each assigned client's business model, organizational structure, business goals, pharmacy benefit intent, and forecasted changes.
3. Proficient in the PBM marketplace, including carrier contacts, services, and underwriting requirements.
4. Inform leadership of all important activities on client accounts.
5. Present to clients and brokers market reprice analyses, contract terms, and rate dependencies.
6. Research and respond to pharmacy benefit related questions within deadline requirements.
7. Assist in the communication of employee benefits in client enrollment meetings and webinars with the appropriate PBM representation.
8. Assist the client in resolving billing, claim, eligibility, COBRA, and other customer service problems.
9. Partner with PBM teams to resolve problematic benefits issues.
10. Management and execution of client benefit requests, benefit changes, program implementations, new groups, and terminations.
11. Provide semi-annual detailed pharmacy benefit performance reports to clients showing client metrics in comparison to industry benchmarks along with recommendations for plan improvement.
12. Develop robust client relationships to promote client satisfaction, client retention and additional revenue opportunities.
13. Review pharmacy benefit utilization trends and outliers with client on a regular basis.
14. Host clients in the VPS office and / or carrier facilities, as needed.
15. Prepare and provide ad hoc reports as needed.
16. Keep all information on book of business accurate and up to date in the CRM software.
17. Monitor client billing and payments and ensure that proper billing procedures are followed.
18. Participate in seminars and classes for continuing education on industry skills and knowledge.
19. Assist in the development and maintenance of department resources, job aids, training materials, etc.
20. Present a positive image of self and of VPS, in and out of the office, to fellow employees, clients, providers, and the community.
21. Participate in special projects as requested.
Minimum Requirements for Education, Experience, and Certifications / Licenses :
- Prefer Bachelor's degree. Associate's degree or equivalent from two-year college, minimum requirement.
- Minimum three years of PBM related industry experience.
Qualifications & Skills :
Travel :
Ability to travel up to 10% of the time, with occasional overnight trips.
What We Offer :
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 $81,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
Salary : $60,000 - $81,000
