What are the responsibilities and job description for the Principal Analyst, Process and Performance Improvement position at National Grid?

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National Grid is hiring a Principal Digital Performance Analyst in Massachusetts

This is a Hybrid Role - Must live within a commutable distance to one of our locations

Job Purpose

Accountable for the robust analysis of transformational initiatives within Customer Digital portfolio to meet strategic objectives and targets. The successful candidate will take responsibility for analyzing, modelling, and reporting on initiatives and key business issues to their targeted performance and operational goals. In this role you apply a deep understanding of the product metrics (KPIs and OKRs) and profitability drivers, translating them into operational actions, and proactively advising on how to influence critical operational levers in order to positively impact project benefits and prioritize the Digital roadmap. You will play a critical role in managing the strategic roadmap, coordinating with the Product Leads across all the digital products, facilitating portfolio level planning, and performance reporting of our digital products. The ideal candidate is an experienced professional with an understanding of digital technologies, customer experience, portfolio and product management, and a strong passion for driving success in the digital landscape.

Key Accountabilities

Support identification of key performance indicators (KPI) , objectives and key results (OKR) setting performance targets, tracking performance, and reporting to executives.
Develop & coordinate performance scorecards and assist in the delivery of Customer Digital initiatives in order to maximize opportunity
Conduct data collection and analysis, identify specific process improvement opportunities, inform scoping documents and support project deliverables
Provide accurate, transparent, and timely analysis to support project leadership in project decision making process
Clearly articulate performance implications of business decisions / choices, and provide retrospective analysis, as well as, drive forward looking actions at the project and portfolio level
Leverage understanding of the business context to synthesize financial and operational data into meaningful business insights that highlight performance, risk, and opportunities at project level
Report and communicate the results against established targets to the leadership team.
Develops and manages business partner relationships with product leadership and product teams in order to facilitate proper performance information flow
Portfolio Strategy & Roadmap

Collaborate with the Director of Digital Products to define the organization's digital portfolio strategy

Coordinate with the Digital Product Leads on the roadmap for their digital products

Refine and refresh our customer digital roadmap to identify to support prioritization of each product's features

Portfolio Planning & Integration

Lead the planning efforts for quarterly PI Planning for the Customer Digital Product teams

Coordinate with the agile product teams to prepare for PI Planning

Monitor and assess risks and dependencies raised in PI Planning which impact the portfolio

Facilitate the integration across products to ensure a cohesive experience across channels and digital products

Qualifications

Knowledge & Experience Requirements :

Bachelor's degree or 3 years related experience.

Demonstrated ability to develop metrics

Strong MS Excel modelling skills using large amounts of data

Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint) and other database type products

Basic understanding of project management techniques and methods

Demonstrated ability to manage competing priorities through effective planning and execution skills.

Excellent written and oral communication skills

Financial background and acumen with an ability to translate process metrics into financial results preferred

Basic ability to form queries and extract data from multiple systems (CRS, CSS, mWork, MDSI) a plus

Experience in establishing performance frameworks and metrics reporting and leveraging performance software (e.g., PowerBI)

Capability Requirements :

Strong analytical skills; must be able to provide timely and accurate interpretation of analyses

Ability to work independently, handle multiple tasks and determine priorities in a team environment

Ability to communicate tactfully and effectively, both orally and in writing and must be able to present information in a clear and concise manner to leadership.

Quickly grasps complex issues and can effectively integrate, compile and analyze complex information and data.

Ability to operate effectively across functional boundaries, building and sustaining solid business relationships and integrating financial discipline into operational decision making.

More Information

LI-JF1

LI-HYBRID

Salary

133,000 - $156,000 a year

Salary commensurate with location and experience

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

PDN-9dfca493-d01a-4326-b95e-4bf737b89916

Salary : $133,000 - $156,000

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Principal Analyst, Process and Performance Improvement

What are the responsibilities and job description for the Principal Analyst, Process and Performance Improvement position at National Grid?

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