What are the responsibilities and job description for the Service Representative A (9) position at National Grid?
We are presently seeking to fill a Service Representative A position at our Liverpool location, with a starting pay rate of $32.97. In addition, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more.
About the position: Under general supervision to perform metering services activities; including. but not limited to, the following:
- Respond to gas and electric emergencies
- Perform work related to mandated programs
- Remove electric and gas meters
- Connect/Disconnect gas and electric meters
- All meter programming; Electric and Gas
- Pipe fitting
- Read gas and electric meters
Also, perform field collections activities including:
- Review and process account data.
- Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
- Evaluate conditions encountered on customers' premises.
- Make decisions and take actions in conformance with all applicable regulations, guides and practices.
- Conduct health impairment inspections.
May also be deployed for emergency work to stand by down wires.
Job Qualifications:
- Must have valid driver's license
- Must have a high school diploma or GED
- Should have or the ability to obtain a valid USDOT Medical Card (in applicable locations)
- Must pass the validated aptitude test
- Must pass physical abilities test
- Should have educational background in electrical, mechanical, gas theory or HVAC
- Must possess the ability to use hand tools and to handle customer contacts satisfactorily
NOTE: Employees who demonstrate aptitude for the work and establish a satisfactory record during 12 months’ performance in this position will be progressed to Service Representative B. Satisfactory record must include successful completion of Service Representative B school.
NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.
Salary:
- Hourly/32.97
Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
