What are the responsibilities and job description for the Operational Assistant - Service position at National Guard Employment Network?
About Us
National Guard Employment Network strives to provide top-notch service to its clients while fostering a supportive environment for its employees. We collaborate closely with Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers to meet their job aspirations.
Role Details
This operational assistant position plays a vital role in the Service Department, assisting the service manager in various tasks. Key responsibilities include:
Requirements
Candidates applying for this role should have:
Employee Perks
Join our team and enjoy the following benefits:
National Guard Employment Network strives to provide top-notch service to its clients while fostering a supportive environment for its employees. We collaborate closely with Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers to meet their job aspirations.
Role Details
This operational assistant position plays a vital role in the Service Department, assisting the service manager in various tasks. Key responsibilities include:
- Addressing customer inquiries regarding the Service Department
- Managing work orders initiated by the Service Manager/Shop Foreman and tracking their progress until completion and invoicing
- Keeping the service library updated with current information under the supervision of the Service Manager
- Organizing and maintaining Service Department files and records
- Upgrading customer profiles using data from customer work orders
- Managing inventory levels of accessories and supplies and requesting replacements when necessary
- Preparation of Service Technician efficiency reports
- Warranty and product improvement claims processing, calculation of charges, document submission, and follow-up
Requirements
Candidates applying for this role should have:
- Basic knowledge of accounting principles
- Proficiency in standard desktop software, including Microsoft Office and internet tools
- Understanding of office procedures
- General familiarity with technical terminology
- High school diploma or relevant work experience
Employee Perks
Join our team and enjoy the following benefits:
- Employer-paid health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Monthly incentive for service staff
- Tuition reimbursement
- Paid time off
- Seven paid holidays
- Employer-paid life insurance
- Tool and clothing allowance
