Service Department Coordinator

Company Overview
National Guard Employment Network values its partnership with clients to source qualified talent for open roles. Our organization takes pride in working with Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Compensation
The hourly wage for this position ranges from $18 to $26 per hour.

Responsibilities
Key duties of the Service Department Coordinator include:

1. Handling internal and external customer inquiries related to the Service Department
2. Managing work orders as directed by the Service Manager/Shop Foreman, ensuring timely completion and invoicing
3. Uploading current information to the service library, supervised by the Service Manager
4. Organizing and maintaining Service Department files and records
5. Updating customer profiles with information obtained from customer work orders
6. Managing inventory levels of accessories and supplies, requesting replacements when necessary
7. Compiling Service Technician efficiency reports
8. Coordinating warranty and product improvement claims, calculating charges, submitting documents, and following up on outcomes

Qualifications
To excel in this role, candidates must demonstrate the following skills and qualifications:

• Knowledge of accounting principles
• Proficiency in standard desktop software, including Microsoft Office and internet tools
• Familiarity with office operations
• Understanding of technical terminology
• High school diploma or relevant work experience

Benefits Package
Our company offers a comprehensive benefits package, including:

• Health, dental, and vision insurance paid by the employer
• 401(k) retirement plan with employer match
• Monthly incentive for service staff
• Tuition reimbursement
• Paid time off
• Seven paid holidays
• Lifelong insurance coverage
• Allowance for tools and clothing

Salary : $18 - $26