Service Operations Specialist

Job Summary
As an integral member of the Service Department, you will assist the service manager in managing daily operations, focusing on delivering exceptional service to our clients. Responsibilities include:

• Handling customer inquiries related to the Service Department
• Managing work orders initiated by the Service Manager/Shop Foreman, ensuring timely completion and invoicing
• Keeping the service library updated with current information under the supervision of the Service Manager
• Organizing and maintaining Service Department files and records
• Upgrading customer profiles using data from customer work orders
• Managing inventory levels of accessories and supplies and requesting replacements when necessary
• Preparation of Service Technician efficiency reports
• Warranty and product improvement claims processing, calculation of charges, document submission, and follow-up

Key Qualifications
For success in this role, candidates should demonstrate:

• Knowledge of basic accounting principles
• Proficiency in standard desktop software, including Microsoft Office and internet tools
• Understanding of office procedures
• General familiarity with technical terminology
• High school diploma or relevant work experience

Perks and Benefits
As a valued member of our team, you will enjoy:

• Employer-paid health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Monthly incentive for service staff
• Tuition reimbursement
• Paid time off
• Seven paid holidays
• Employer-paid life insurance
• Tool and clothing allowance