What are the responsibilities and job description for the Customer Support Lead position at National HME, Inc.?
The Call Center Lead at National HME is responsible for overseeing daily dispatching operations, ensuring timely and efficient service to hospice clients. This role demands a strong commitment to delivering exceptional customer service by setting high standards for professionalism, responsiveness, and empathy. The Call Center Lead will coach team members to provide compassionate and efficient support, optimize workflows to enhance service delivery, and ensure strict adherence to service level agreements (SLAs) and third-party agreements (TPA) requirements. Maintaining a customer-first mindset, this role is key in driving a culture of excellence and accountability to enhance overall customer satisfaction.
