What are the responsibilities and job description for the Dispatcher position at National HME, Inc.?

Job Description

Dispatcher

Job Details

Job Type

Full-time

Richland Hills, TX

Operations

Description

National HME, Inc. is the one of the nation's largest direct service durable medical equipment providers offering services from more than 50 full-service branch locations and additional network providers. Do you have a heart for helping people? Are you looking for a rewarding work opportunity? If so, please consider applying to join our team at National HME! We are looking for compassionate individuals who want to make a difference in our patients' lives. National HME, Inc. is now accepting applications for a Dispatcher for our location in Richland Hills, Texas.

The Dispatcher communicates with Medical Service Technicians (MST’s) and routes all stops per hospice request. Responsibilities include scheduling orders, daily dispatch, data entry, providing estimated times of arrival to hospice / family members, dispatching multiple areas, and other daily office duties.

Essential Functions

Participates in traditional and e-learning programs

Dispatch, schedule and coordinate all requests per hospice needs.

Makes sure all tickets are assigned to a proper manifest to ensure accuracy

Investigate any outstanding orders in the manifest to ensure accuracy.

Takes orders by phone and coordinates them accordingly

Communicate with technicians, hospices, and families about all matters concerning hospice request

Communicate any hazardous patient contact to all applicable people

Abide by HIPPA standards and keep all medical records secure

Ensure all hospice requests are being completed as requested

Contact all family members or care givers to verify request from hospice

Communicate all areas of concern to appropriate manager

Communicate with warehouse and manager about any special equipment request

Coordinate personal schedule and communicate with manager to ensure minimal overtime and expenses

Works effectively with other company employees, managers and departments

Performs all job functions with company mission, vision and goal statement

Ensures compliance with company policies and procedures

Requirements

Efficiently self-manage

Keep up with a daily timecard through ADP and ensure that clock-ins and clock outs are as accurate as possible

Communicate with all applicable people in every order

Keep up with hospice email orders

Keep up with PCR emails notifying of STAT and TIMESTOP order

Education and Experience

High school diploma, six months industry related work experience and / or training; or equivalent combination of education and experience. No professional certificate or licensure required, although preferred.

Supervisory Requirements

This job has no supervisory requirements.

National HME is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. National HME makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Every day, our team members make an impact on the lives of others within their communities. They are compassionate, caring, and friendly and provide comfort to those in hospice care. You will go home every day knowing that you made someone’s life better. If you are looking for work with a purpose, come join our growing team and make a difference!

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