What are the responsibilities and job description for the Manager, Workplace Technology position at National Hockey League (NHL)?
ABOUT THE NATIONAL HOCKEY LEAGUE
Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.
With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey.
At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.
Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.
With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey.
At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.
WHAT WE EXPECT OF YOU
SUMMARY
The leader of our Workplace Technology team is responsible for all NHL endpoint management solutions covering Windows, macOS, and iOS device types. This role is accountable for the providing secure, reliable, and user-friendly experiences to all end-users of league-issued devices. In this role you will have access to some of the best-in-class tools, leveraging solutions like Microsoft Intune, Jamf, and other modern endpoint solutions.
Our ideal candidate has a strong technical background in endpoint management, automation, vulnerability management, and service delivery, along with leadership experience in managing engineering teams and reporting for key delivery metrics.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accountable for the configuration, deployment, and lifecycle management of all Windows, macOS, and mobile devices using Microsoft Intune, Jamf, and other MDM platforms
- Optimize ITIL processes, focusing on incident, change, and service request fulfillment, utilizing ServiceNow to streamline endpoint related workflows
- Work closely with other IT teams to improve incident response times and ensure high levels of user satisfaction
- Lead and mentor an Endpoint Engineering team, ensuring high performance and professional growth
- Drive automation initiatives to reduce manual effort in device provisioning, software deployments, and policy enforcement
- Manage patching, updates, and OS migrations to maintain security and compliance across all enterprise endpoints, aligning with organizational compliance frameworks, league schedules, and vendor compatibility requirements
- Prepare regular reports on endpoint security posture, and operational efficiency to ensure compliance with corporate cybersecurity policies, industry best practices, and overall user experience
- Ensure data accuracy and population for endpoint CI Classes from MDM systems and other relevant discovery sources in ServiceNow CMDB
- Work with Cybersecurity and IT Infrastructure teams to build and enforce device compliance profiles, including things like disk encryption standards, EDR baselines, endpoint PKI enrollment, and other integrity indicators
- Work to drive Zero Trust security initiatives, including device compliance, identity-based access control, and things like Mobile Application Management
QUALIFICATIONS
Knowledge Areas/Experience
Required
- 5 years of experience in endpoint management, including Windows and macOS platforms in an enterprise setting
- 3 years managing an endpoint engineering or related operational IT team
- Expertise with Microsoft Intune, Jamf Pro, and Windows Autopilot
- Strong knowledge of enterprise security best practices, including device compliance policies, encryption (BitLocker/FileVault), and EDR solutions
- Strong familiarity with Active Directory, Azure AD, Conditional Access, and Group Policy
- Strong understanding of networking fundamentals, Zero Trust concepts, security frameworks and how they impact endpoint management
- Ability to deep dive into user experience issues (i.e. login times, app slowness, boot performance) to debug complex problems if needed
- Experience with PowerShell, Python, or Bash scripting for automation
- Experience integrating and operating endpoint management solutions with SIEM/SOAR platforms (e.g., Microsoft Sentinel, Devo, Cortex, etc).
- Expertise in managing endpoint policies through Git-based version control and CI/CD pipelines, establishing toolchain integrations with Intune, Jamf, SCCM, etc.
- Hands-on experience with API based endpoint management, automating policy enforcement and reporting actions through scripting
Education/Certifications
- ITIL v4 Certification or strong working knowledge of ITIL service management frameworks
CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:
- Accountability
- Adaptability
- Communication
- Critical Thinking
- Inclusion
- Professionalism
- Teamwork & Collaboration
The NHL offers U.S. regular, full-time employees:
Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.
We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.
Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.
Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.
Confidence in your Retirement Goals: Participate in the NHL’s Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.
A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles.
Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.
A Savings for Commuting: Participate in the NHL’s pre-tax commuter benefit plan which helps offset the financial cost of traveling to and from our office.
NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.
Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.
SALARY RANGE:
$110-130K
Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.
When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $110,000 - $130,000
