What are the responsibilities and job description for the Service Coordinator position at National HVAC Service?
Job Description
Job Description
Description :
The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC / R and plumbing services for commercial clients.
Key Responsibilities :
- Scheduling : Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.
- Dispatching : Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.
- Customer Communication : Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.
- Job Tracking and Documentation : Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.
- Problem Solving : Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction.
- Data Entry and Reporting : Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.
Requirements :
Preferred Qualifications
Working Conditions
