Implementation Project Manager - Payments

NISC develops and implements enterprise-level and customer-facing software solutions for over 960 utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.

As an Implementations Project Manager you'll play a key role in delivering seamless integrations of payment systems and third-party solutions for our Members/Customers. In this position, you'll manage the full project lifecycle — from consulting and configuration to training, support, and go-live — ensuring a successful implementation of NISC's Payment Solutions. Join a collaborative team where your contributions directly impact operational efficiency and Member/Customer satisfaction. If you're passionate about tech-enabled solutions and enjoy guiding clients through successful software implementations, we'd love to hear from you!

Essential Duties:

• Assist and perform in coordinating basic software implementation project plans.
• Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan.
• Assist in validating and verifying the accuracy of converted data.
• Assist and provide application support throughout the project lifecycle.
• Assist with basic level conversion analysis.
• Collaborate with other NISC Implementation Project Managers.
• Prepare Change Requests (CRs) and follow up through resolution.
• Perform after hours call support as assigned.
• Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
• Commitment to NISC's Statement of Shared Values.
• Other duties as assigned.

Knowledge, Skills & Abilities Preferred:

• Basic level knowledge of business-related software applications and services.
• Basic level knowledge of the Utility or Telecom industries.
• Basic level knowledge of Project Management processes and theory.
• Basic verbal and written communication skills.
• Basic level presentation and training skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Basic research and problem-solving skills with a strong attention to detail.
• Basic level ability to organize and prioritize.
• Basic level ability to set and manage internal and external Member/Customer expectations.
• Ability to analyze data and draw meaningful business conclusions relevant to Project Management.
• Basic level ability to demonstrate initiative and accountability.
• Basic level ability to multi task and time manage.
• Moderate level ability to demonstrate professionalism.
• Basic level ability to troubleshoot.
• Basic level understanding of change management best practices.
• Basic level knowledge of Utility/Telecom software and software integrations.
• Ability to travel as often as necessary to meet the goals and objectives of the position.

NISC's Shared Values & Competencies:

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

Bachelor's Degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.