Emergency Services Dispatcher (OA)

Summary If you have experience as a Public Safety Dispatcher and / or in the operation of police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center, AND you want to play a significant role in a dynamic organization, then consider joining the Division of Emergency Management (DEM) team. For more information, visit. Responsibilities As an Emergency Services Dispatcher (OA), the incumbent works primarily independently, displays full knowledge, skill, and efficiency in most work and continues to develop and / or enhance already learned knowledge, skills, and abilities to complete work listed below. The major duties and responsibilities include : Monitors primary, secondary, and emergency police and fire radio frequencies keeping track of units that have been dispatched, busy, out of service, etc. Writes clearly, concisely, distinctly, and readily understood in the English language when taking notes, entering data into data systems, or completing other types of written reports or documentation. Correctly evaluates, prioritizes, and initiates the appropriate level of response and / or equipment for each call. Receives emergency 911 and non-emergency calls from the public for Police, Fire, Guard, and other collateral support and evaluates, prioritizes, and initiates the appropriate level of response and / or equipment for each call with minimal supervision. Maintains continuous contact with the caller during emergency situations and provides instruction regarding actions to take pending the arrival of police, fire, or medical response forces. Proficient in the use of ECC equipment, including, but not limited to a CAD system, 911 emergency call lines, Telecommunications Device for the Deaf (TDD) system; automated telephone integration system displaying registered caller address and phone number, and communications tracking systems that track and report all incoming and outgoing calls. Understands the operation, use, and functionality of telecommunications and access control devices associated with the vehicle and pedestrian entrances and properly employs these devices to control vehicle and pedestrian traffic ingress and egress appropriately. Proficient in using the Computer Aided Dispatch (CAD) system accurately, wherein status of Police and Fire response forces are tracked, and data on citizen complaints, and other reported events, including response codes, clearance codes, personal information, and summaries are officially entered for official reporting purposes. Requirements Conditions of Employment Qualifications You qualify at the GS-06 level, if you meet the following qualification requirements : You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-05 level in the Federal service obtained in either the private or public sector, performing the following types of tasks : 1) assisting in receiving and dispatching 911 emergency or non-emergency service requests; 2) using software applications to prepare documentation, reports, or other office support materials; and 3) communicate information to emergency personnel through an automated system i.e., Emergency Communications Center (ECC). You qualify at the GS-07 level, if you meet the following qualification requirements : You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks : 1) using correct response codes and terminology in dispatching and logging police and fire radio and telephone communications; 2) operating police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center; 3) documenting pertinent facts and taking notes while communicating by telephone, radio, or computer, and 4) reconstructing or transcribing notes; and assembling, preparing, and documenting written information. You qualify at the GS-08 level, if you meet the following qualification requirements : You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-07 level in the Federal service obtained in either the private or public sector, performing the following types of tasks : 1) responding to the requests of police and fire units, acknowledging radio transmission and providing requested information and / or dispatching other support units as necessary; 2) maintaining contact with the caller during emergency situations and providing instructions regarding actions to take pending the arrival of police, fire, or medical response forces; 3) recognizing the elements of situations, incidents, and crimes in order to associate and enter the correct call type code into the Computer Aided Dispatch (CAD) for official reporting. In addition, you must be able to type at least 40 or more words per minute. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply : Education Additional Information This position is designated as an "emergency essential" position and the selected candidate will be considered an "emergency essential" employee and will be required to be available, ready, willing, and able to report for duty under all circumstances (e.g., inclement weather, government closings and holidays, lapses in appropriations, non-emergency and emergency situations) for operation 24 hours a day and 365 days per year coverage. NIH may repay certain outstanding Federally insured student loans to facilitate the recruitment and retention of highly qualified people. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations. A one-year probationary period may be required upon selection / placement. We may make additional selections for similar positions within the commuting area(s) of the locations listed through this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s). Clearance of CTAP / ICTAP will be applied for similar positions. The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. The NIH maintains a tobacco free work environment and campus. Must be able to perform the essential duties of the position, with or without reasonable accommodation. Visit our Applicant FAQs page for helpful information on the application process. Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment. If selected, you may be eligible to receive a salary above the minimum based on superior qualifications and / or a special need of the Government for your services. This applies to employees paid under the General Schedule (GS) and Federal Wage System (FWS) pay systems and is at the discretion of the hiring manager. A salary above the minimum must be approved before the appointment.