Office Services Associate

With a 110-year heritage, the National Insurance Crime Bureau (NICB) is the nation's premier not-for-profit organization dedicated exclusively to fighting insurance fraud and crime. 

NICB membership includes more than 1,200 property-casualty insurance companies, vehicle rental companies, auto auctions, vehicle finance companies, self-insured organizations and strategic partners.  Beyond our membership, our nearly 400 employees work with law enforcement agencies, technology experts, government officials, prosecutors, international crime-fighting organizations and the public to lead a united effort to prevent and combat insurance fraud and crime.

A career with the National Insurance Crime Bureau (NICB) is rewarding and fulfilling to people who have the passion to play an important role in combating insurance fraud and vehicle crime. At the NICB, we know our people are our competitive advantage, and so, we offer a work atmosphere that is second to none.

Position Purpose:

The Office Services Associate is a main point of contact at Headquarters (HQ) and is responsible for assisting with tasks that require a presence at HQ. This position also handles all incoming and outgoing mail, parcels, and packages which includes sorting and delivering to departments, and takes on various projects to maintain office functionality across all departments. 

Work Arrangement and Description: 

This is an office position which means the individual is expected to report in person to Headquarters (Oak Brook, IL) to fulfill their job responsibilities.

Competencies/Duties:

• Sort and deliver (by digital scan or email), incoming mail received at HQ
• Collect and distribute outgoing mail, ensuring correct postage and labeling which includes assembly and shipment of training materials and promotional items. 
• Responsible for incoming and outgoing “express” items and the tracking of same (including UPS, FedEx, and Express Mail) while maintaining shipping logs on all mailroom activity
• Operate and maintain mail equipment, printers, and scanners
• Assist with processing supply orders and providing account access for various supply ordering websites
• Maintain inventory of HQ supplies and assist in maintaining inventory at regional offices
• Other duties as assigned

Position Requirements/Abilities:

• Excellent interpersonal skills; ability to interface successfully with employees at all levels
• Ability to work independently under pressure
• High level of organization
• Ability to follow established procedures and safety guidelines
• Sound decision making skills, as prioritizing own work crucial to success
• Good written and verbal communication skills
• Pleasant, helpful attitude
• Reliable and dependable

Education, Work Experience, Licensure: 

• High School diploma or equivalent required
• Working knowledge of Microsoft 365 required
• Experience working in a mailroom preferred

Supervisory Responsibilities:

This position has no direct reports. 

Contacts:

• Employees 
• Outside Vendors

Environment/Physical Demands:

• Ability to lift/move packages and heavy mail (50 pounds)
• Headquarters (on-site) office environment

Salary Range and Statement:

The salary range for this position is $32,334 to $39,500. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors including the specific requirements for this position, the candidate's geographic location, job-related skills, experience, and relevant education or training. NICB HR can share more about the specific salary range for your geographic location during the hiring process. 

Benefits:

Our benefits are unparalleled! NICB offers employees a comprehensive benefits package, an attractive 401(k) plan and generous paid time off. For more information, visit https://www.nicb.org/about-nicb/careers.

The NICB is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: NICB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the NICB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.