What are the responsibilities and job description for the Intake Specialist, Brief Services Unit position at National Legal Aid & Defender Association?
Position Description
Neighborhood Legal Services Program of the District of Columbia (NLSP) has immediate openings for two full-time Intake Specialists in our Brief Services Unit. Our Brief Services Unit is the first point of contact for the majority of our clients. This unit functions as a triage unit wherein eligible clients, with legal issues that fall within our practice areas, receive advice, counsel and brief legal services. We think of ourselves as a team, and we support each other in addition to supporting our clients. Our work is creative and fast-paced.
Duties And Responsibilities
Intake Specialists report directly to the Brief Services Unit Managing Attorney and provide support to Brief Services Unit Staff Attorneys. Duties include:
Greeting applicants and visitors Screening applicants for eligibility for NLSP’s services Processing applications for services in-person, via telephone and online using our case management system
Ability to identify and record relevant information and facts
Ensuring that all walk-in clients sign opening documents and uploading them, and other relevant documents to the client’s electronic file in our case management system
Providing referrals as necessary
Providing administrative support to the Brief Services Unit Managing Attorney and BSU staff Attorneys
Performing other duties as assigned.
SALARY AND BENEFITS Salary commensurate with experience, starting at $50,000 - $65,600
Generous benefits package including excellent health, dental, and vision insurance and 8 weeks of paid parental leave. Paid vacation, sick, and personal leave and holidays
Neighborhood Legal Services Program of the District of Columbia (NLSP) has immediate openings for two full-time Intake Specialists in our Brief Services Unit. Our Brief Services Unit is the first point of contact for the majority of our clients. This unit functions as a triage unit wherein eligible clients, with legal issues that fall within our practice areas, receive advice, counsel and brief legal services. We think of ourselves as a team, and we support each other in addition to supporting our clients. Our work is creative and fast-paced.
Duties And Responsibilities
Intake Specialists report directly to the Brief Services Unit Managing Attorney and provide support to Brief Services Unit Staff Attorneys. Duties include:
Greeting applicants and visitors Screening applicants for eligibility for NLSP’s services Processing applications for services in-person, via telephone and online using our case management system
Ability to identify and record relevant information and facts
Ensuring that all walk-in clients sign opening documents and uploading them, and other relevant documents to the client’s electronic file in our case management system
Providing referrals as necessary
Providing administrative support to the Brief Services Unit Managing Attorney and BSU staff Attorneys
Performing other duties as assigned.
SALARY AND BENEFITS Salary commensurate with experience, starting at $50,000 - $65,600
Generous benefits package including excellent health, dental, and vision insurance and 8 weeks of paid parental leave. Paid vacation, sick, and personal leave and holidays
