Personal Injury Paralegal

A Case Manager at Fasig Brooks Law Offices serves as a client concierge, guiding clients through every stage of their case with professionalism, empathy, and efficiency. They act as the primary point of contact, ensuring clients are informed, supported, and confident in the legal process.

By managing case documents, coordinating with attorneys, and addressing client concerns promptly, paralegals provide a seamless experience that prioritizes client care while advancing case progress. Their role is to blend legal expertise with exceptional service, making the legal journey as smooth and stress-free for the client as possible.

Our firm's values are Honesty, Compassion, and a Passion for Justice. We strive to provide the highest level of service to the clients who trust us to help them Come Back Stronger from injuries and losses. Nothing is more important to us than our connections with our clients, and our case managers are the key to facilitating those relationships.

Responsibilities

• Serve as the primary point of contact for clients, ensuring prompt responses to inquiries.
• Provide regular case updates and explain legal processes in a clear, compassionate manner.
• Serve as a support to clients as they navigate the complexities of property damage claims, medical treatments, and negotiations on their case.
• Address client concerns and escalate issues to attorneys when necessary.
• Gather, organize, and maintain client files and case-related documents in Filevine.
• Ensure all deadlines, court filings, and case milestones are met.
• Coordinate with medical providers, insurance companies, and other third parties.
• Track client treatments and progress to support case development.
• Educate clients on case timelines, expectations, and next steps.
• Ensure clients feel heard, valued, and informed throughout their case.
• Provide reassurance and guidance during stressful situations.
• Advocate for clients’ needs with medical providers and insurance adjusters when appropriate.
• Maintain accurate case records in Filevine for reporting and accountability.
• Document all client interactions to ensure continuity of service.
• Assist in tracking case progress and potential settlement opportunities.
  
  

Qualifications

To excel in this role, a paralegal should have a blend of legal knowledge, client service skills, and case management experience. The following is preferred but not required:

• Legal Experience & Knowledge
• Paralegal certificate or degree (preferred but not always required with experience).
• 2 years of experience in personal injury law.
• Understanding of legal terminology, procedures, and court systems.
• Experience preparing legal documents, pleadings, and demand packages.
• Familiarity with case management software (e.g., Filevine, Needles, or Clio).
• Client-Focused Experience
• Background in customer service or client relations, ideally in a high-touch environment.
• Strong ability to communicate complex legal concepts in an easy-to-understand way.
• Experience handling emotional or distressed clients with empathy and professionalism.
• Conflict resolution skills to manage difficult conversations.
• Case & Office Management Skills
• Strong organizational skills to track case deadlines, client communications, and legal filings.
• Experience working with medical records, insurance claims, and settlement negotiations.
• Ability to manage multiple cases simultaneously without compromising attention to detail.
• Technology & Data Management
• Proficiency with case management systems, Microsoft Office, and cloud-based tools.
• Experience maintaining accurate records and reports for case tracking and compliance.
• Ability to adapt to new legal technology for efficiency and data integrity.
• Soft Skills & Professionalism
• Empathy and patience in dealing with injured clients and their families.
• Problem-solving abilities to proactively address client needs and case challenges.
• Team collaboration skills to work effectively with attorneys, medical providers, and other legal staff.
• Time management and adaptability to meet deadlines in a fast-paced environment.
• A background in personal injury law is ideal, but candidates with strong client service experience and legal knowledge can also succeed in this role. Applicants with a background in insurance defense or insurance claims are welcome.