What are the responsibilities and job description for the Licensing & Contracting Quality Specialist position at National Life Group?
Contracting & Licensing Quality Specialist
Company Summary
Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.
Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.
We invite you to explore what we have to offer and to join our cause.
Role Summary
As a Quality Specialist, you will be part of a team that seeks to identify trends in processing errors in Contracting & Licensing (C&L). Your responsibilities include understanding customer needs, executing quality control processes through reviews, data analysis, and identifying improvement areas. You will be successful with strong attention to detail, excellent communication skills, and effective collaboration with cross-functional teams. You may also be asked to given input on control reports and other data solutions. Additionally, you will identify skill gaps, trends and may be asked to assist with development of training plans, resources and coaching individuals towards success.
Essential Duties And Responsibilities
This position is presently onsite/hybrid with the expectation of being in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).
Benefits
Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
National Life Group
1 National Life Dr
Montpelier, VT 05604
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Site Disclosure and Privacy Policy
Company Summary
Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.
Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.
We invite you to explore what we have to offer and to join our cause.
Role Summary
As a Quality Specialist, you will be part of a team that seeks to identify trends in processing errors in Contracting & Licensing (C&L). Your responsibilities include understanding customer needs, executing quality control processes through reviews, data analysis, and identifying improvement areas. You will be successful with strong attention to detail, excellent communication skills, and effective collaboration with cross-functional teams. You may also be asked to given input on control reports and other data solutions. Additionally, you will identify skill gaps, trends and may be asked to assist with development of training plans, resources and coaching individuals towards success.
Essential Duties And Responsibilities
- Conduct review of various aspects of both agent/agency contracting records/setup (Licensing, hierarchy, portal access, etc.).
- Stay informed about team and operational changes and communicate these updates to maintain alignment with the business.
- Proactively identify opportunities for process improvement, develop efficient procedures, and recognize emerging error trends.
- Collaborate with stakeholders/leadership to analyze business trends, perform root cause analysis, and implement best practices in processing.
- Measure, track, and enforce quality assurance standards to ensure alignment with industry standards, regulations, and benchmarks.
- Utilize data trends within C&L to collaborate with team members, build training plans, and coach individuals to improve quality scores.
- 1-2 years, of Life and/or Annuity industry experience, C&L preferred. Equivalent professional processing or QA experience within financial services industry also desired.
- Service focused, with a strong sense of ownership to reduce downstream impact of processing errors.
- Thorough and observant, with an eye for detail.
- Strong problem-solving skills.
- Establish and maintain effective working relationships.
- Strong communication skills; demonstrates the ability to coach peers toward better performance and articulate process changes and data solutions.
- Ability to meet established deadlines; must be self-motivated and able to work independently while also being a team player.
- Organized and driven to make an impact.
- Proficient with the Microsoft Office suite (Outlook, Word, Excel).
- Bachelor's degree in Business Administration, Finance, or a related field.
This position is presently onsite/hybrid with the expectation of being in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).
Benefits
- Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!
Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
National Life Group
1 National Life Dr
Montpelier, VT 05604
Social Media Policy
Site Disclosure and Privacy Policy
