What are the responsibilities and job description for the Life & Annuity Compliance Analyst - Sales Practice Guidance position at National Life Group?
*Applicants are strongly encouraged to submit a cover letter with their resume*
Company Summary
Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: Do Good. Be Good. Make Good.
Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.
We invite you to explore what we have to offer and to join our cause.
Role Summary
Are you looking for the next step in your career with the opportunity to join Life & Annuity Compliance? We are seeking a talented individual who is passionate about continuing their professional development through learning more about regulations and how they apply to organizational processes.
The successful candidate will become part of the Sales Practice Guidance (“SPG”) team and will apply company policies and procedures to review and respond in writing to consumer complaints and non-fraud agent matters and determining appropriate action. In this role you will have the opportunity to cultivate productive internal and external relationships to address mutual concerns through collaboration.
As part of our team, you will have the opportunity to apply the skills you have already gained through your work experience, while continuing to grow your business and compliance knowledge as you take the next step in your career journey. The main products handled by the Company are fixed life insurance, including indexed universal life insurance, along with living benefits, and fixed annuities, including fixed indexed annuities.
Essential Duties and Responsibilities
- Analyze, research and develop solutions that respond to consumer complaints made by customers, attorneys, customer representatives, and regulators through collaboration with other internal teams.
- Assist with the investigation of non-fraud agent matter referrals, including interviewing and file reviews, and working with business partners on disciplinary recommendations, if warranted.
- Build relationships with internal and external (including regulators) peers to foster improved collaboration
- Exercise judgment within defined procedures and practices contributing to problem-solving and determining appropriate action.
- Consistently demonstrate NLG values and Servant Leadership Tenets by actively seeking opportunities to align work with these principles.
Minimum Qualifications
- 3 years of relevant combination life insurance and annuity work experience.
- Excellent written and verbal communication skills
- Ability to provide exceptional customer service through empathy, listening, and understanding client needs.
- Ability to understand and communicate basic compliance topics with training and guidance from more experienced team members.
- Demonstrate tact and professionalism and the ability to interact with individuals and leaders at all levels of the Company, the Field, and with the public on sensitive matters.
- Ability to work in a fast-paced environment, with a high degree of accuracy.
- Ability to maintain confidentiality on sensitive matters.
- Strong organizational, time management, qualitative, and analytical skills.
- Demonstrate understanding of Company and departmental goals by designing and aligning individual goals to support annual goals and initiatives.
- Effectively work in a team environment, closely collaborating with business partners.
- Proficiency with Microsoft Office suite.
- All other duties as assigned.
Preferred Qualifications
- Compliance-related experience
- Demonstrate product knowledge of fixed life insurance and annuities
Benefits
- Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!
The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.
Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
National Life Group
1 National Life Dr
Montpelier, VT 05604
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