What are the responsibilities and job description for the Administrative Specialist -remote position at National Marrow Donor Program?
Please apply online using a laptop or desktop computer.
POSITION SUMMARY:
With adherence to established timelines, confidentiality, and quality standards, this position coordinates the activities of Patient Financial Assistance program, ensures efficient daily operations and contributes to program outcomes. This is a remote position (US). #LI-Remote
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ACCOUNTABILITIES:
Patient Financial Assistance Project Coordination:
- Daily intake of Patient Financial Assistance applications
- Reviewing financial assistance applications for eligibility requirements and accuracy of information
- Requesting clarification on missing or inaccurate application information from applicants
- Entering approved application information into Oracle finance system for patient payment
- Create FedEx labels for mailing patient payments
- Participate in the planning, coordination, and execution of the Patient Financial Assistance program
- Responds to calls and email inquiries from patients and health care providers about the Patient Financial Assistance program
- Maintains confidential records
- Manages and improves upon program procedures and processes
- Help team members troubleshoot issues
- Participates in development Standard Operating Procedures
- Follows established departmental policies, confidentiality requirements, procedures and quality improvement efforts
Patient Financial Assistance Administrative Support:
- Provide administrative support to the Patient Financial Assistance team as needed
- Collaborates with other department coordinator and administrative staff as needed
- Schedules meetings and conference calls as requested
- Responds, as appropriate, to phone, electronic and written requests for information.
- Assists with the development, production and distribution of reports, newsletters, and other communications for distribution
- Other duties as assigned
REQUIRED QUALIFICATIONS:
Knowledge of:
- Principles of confidentiality and customer service
- Electronic communications and telephone expertise, emphasizing courteous and sensitive manner
- Time management and organizational skills
- Administrative and clerical procedures and systems
- Business writing, proofreading and editing
- WebEx or other web-based conferencing production knowledge
Ability to:
- Must exemplify Be The Match Standards
- Fearless Innovator
- Embodies Clarity
- Great Team Member
- Results Driven
- Demonstrate advanced interpersonal and communication skills in a fast-paced environment
- Prioritize multiple time-sensitive tasks simultaneously, while producing high quality outcomes
- Work independently to resolve issues, using analytical, critical thinking, and problem-solving skills
- Demonstrate advanced word processing, spreadsheet, database, and electronic file management skills
- Show attention to detail and accuracy.
- Exhibit strong interpersonal, teamwork, and organizational skills
- Use independent judgment and manage confidential information
Education and/or Experience:
- Certificate or AA degree from a two-year accredited administrative, business-related or health care related program. Upon evaluation, three years related experience in addition to the minimum required may be substituted for the certificate or degree
- Two or more years clerical or administrative support and program coordination experience in a complex and fast paced position that required the use of interpersonal, critical thinking and problem-solving skills, as well as electronic file management, word processing, spreadsheet, mail-merge, presentation, and database software programs
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Experience with medical terminology preferred
- Second language a plus
BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information
NMDP is committed to fostering an environment of transparency and fairness in our compensation practices. To support this commitment, we provide clear and upfront information about the salary range for this position. The anticipated salary range for this role is $23.32-$27.50, and will be commensurate with market pay, experience and qualifications.
Salary : $23 - $28
