What are the responsibilities and job description for the Platform Engineer - Remote position at National Marrow Donor Program?
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POSITION SUMMARY:
This position will perform duties on application and web environments and help with the automation, support and strategy of NMDP’s emerging cloud and DevOps practices. This position also participates in a 24/7 production support rotation with an emphasis on system reliability and excellent customer service. This is a remote position (US). #LI-Remote
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ACCOUNTABILITIES:
NMDP Application, integration, and web server architecture and administration:
- Leads life cycle efforts to analyze requirements, design, evaluate, automate and implement new middleware technologies and services. This includes working closely with IT development teams, users as well as vendors to define, implement, and maintain the best business solution.
- Architects, installs, configures, monitors and upgrades cloud and on-prem application and web server infrastructure. Provides daily administration duties for the application environments including support for developer tools.
- Monitors systems performance, usage trends, and upcoming projects to do performance tuning and capacity planning.
- Ensures proper security infrastructure and configuration is in place and maintained.
COTS (Commercial Off the Shelf) System Administration, support and troubleshooting:
- Administer security and configuration settings within COTS software as appropriate
- Support the installation and configuration of COTS environments and applications.
- Design, Coordinate, Perform and implement COTS upgrades and new releases.
Support and Troubleshooting:
- Troubleshoots and provides service for support requests, incidents and problems.
- Works with team members to improve overall support initiatives.
- Provides 24x7 on-call support for supported system problems.
- Other duties as assigned.
REQUIRED QUALIFICATIONS:
Knowledge of:
- Experience with Kubernetes.
- Experience working with cloud integration platforms – API Gateway, SQS and Amazon MQ.
- Supporting and configuring Windows, Unix/Linux and Java.
- Familiarity and experience working with CI/CD pipelines.
- Scripting technologies - PowerShell, Ansible, Git and Puppet.
- Experience with APM or Infrastructure monitoring platforms
- Experience in middleware integration technologies - IIS, Tomcat, WebLogic, WebSphere, IBM MQ, WSO2 or MuleSoft.
- Knowledge of authentication and authorization protocols (OAuth, JWT)
- Understanding of Databases, network, storage, virtual environments, and containerized applications.
Ability to:
- Excellent written and verbal communication skills.
- Strong interpersonal and organizational skills. Experience evaluating, installing and supporting development environments and tools.
- Ability to automate critical NMDP platform capabilities.
- Demonstrate success in working both independently and in a team environment.
- Demonstrate strong analytical and creative problem solving.
Education and/or Experience:
- Bachelor’s degree in computer science, Management Information Systems, or related field. Equivalent related experience and/or education may be substituted for degree requirement.
- Two or more years' work experience in a position with general Platform system administration and/or COTS administration and support.
DEI COMMITMENT:
As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information
