What are the responsibilities and job description for the Senior Manager, Facility Management - Onsite position at National Marrow Donor Program?
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POSITION SUMMARY:
This position is responsible for building operations, maintenance, space management, office services and emergency management in the NMDP headquarters building and field offices. As part of the Facility Management and Real Estate department, the individual will oversee internal and external staff needed to provide building operations, space/MAC activities, reception, café & vending services, event planning, duplication center, records management. This position is onsite at our World Headquarters. #LI-Onsite
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ACCOUNTABILITIES:
Facility Operations and Emergency Management:
- Oversee preventive maintenance program using Computer Maintenance Management System (CMMS).
- Ensure efficient monitoring and operations of mechanical and electrical systems to achieve cost savings and sustainability.
- Oversee building and equipment repairs.
- Respond to building outages and other emergencies.
- Enforce company’s security program and development of policies.
- Responsible for company’s safety and emergency management programs.
Workplace and Office Services:
- Develop space strategies for various departments; coordinate, execute and document.
- Manage large space and furniture projects, minor tenant improvements and equipment replacement projects.
- Maintain detailed space utilization data and is accountable for accuracy of IWMS reports.
- Oversee day-to-day moves/adds/changes (MAC) and company’s ergonomics program.
- Responsible for furniture and finishes including procurement, relocation, maintenance, and asset tracking.
- Oversee availability and use of conference rooms and event spaces.
- Responsible for office services in World Headquarters and field offices.
- Office Services includes: reception, vending services, duplication center, records management, centralized office supplies and mail.
Leads Facilities Strategies:
- Ensures the facilities strategy aligns with our overall corporate objectives and strategies.
- Leads the strategic planning for facilities including the financial impacts to capital and expense.
- Build the real estate strategy through our “be there” strategic theme throughout the United States.
Leadership and Financial Acumen:
- Provide day-to-day direction to internal facility coordinators, office services employees, maintenance technicians and on-site service providers.
- Monitor performance of team, providing input on hiring, individual goals and disciplinary actions.
- Vendor management including RFPs, contracts, invoicing, and performance.
- Provide input into the annual department budget; reconcile invoices and monitor adherence pertinent to building operations and workplace activities.
- Responsible for department technologies: IWMS (CAFM and CMMS), AutoCAD, security database, BAS, lighting control system.
- Responsible for ongoing process improvements.
- Other duties as assigned.
REQUIRED QUALIFICATIONS:
Knowledge of:
- Comprehensive understanding of facility management practices and systems, including construction administration and vendor management
- Emergency management procedures and safety training requirements
- Building Owners and Managers Association (BOMA) and Occupational Safety and Health Administration (OSHA) concepts
- Financial Management
- Thorough knowledge of facility management technologies (IWMS, BAS, Security Database, etc.)
Ability to:
- Develop and implement operational processes to align with corporate goals
- Manage multiple priorities simultaneously, including high-profile projects
- Calmly and effectively manage emergency situations by leading team and building occupants
- Effectively negotiate and secure services from external partners/vendors/contractors
- Creatively resolve complex facility issues
- Effectively guide team members to understand complex procedures
- Manage multi-million dollar building operational budget
- Effectively communicate in writing and orally
- Respond appropriately and positively to customer issues
- Travel periodically to various off-site locations
Education and/or Experience:
- Bachelor’s degree in Facility Management, Construction Management or related field; however, upon evaluation, equivalent related experience and/or education may be substituted for the degree requirement.
- Minimum of seven years’ experience in Facility Management with progressive responsibilities
- Minimum of two - four years’ experience leading a facilities team
- Established skills in high-profile project management
- Extensive experience in developing department processes and utilizing FM technology
- Previous experience in safety and emergency management; proven ability to respond appropriately in critical situations
Additional Requirements:
- Must have a valid driver’s license.
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Facility Management Professional (FMP) designation or similar (CFM, CCM, FMA, etc.)
- Extensive exposure to various facility service provide
BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information
NMDP is committed to fostering an environment of transparency and fairness in our compensation practices. To support this commitment, we provide clear and upfront information about the salary range for this position. The anticipated salary range for this role is $120k-$130,000 and will be commensurate with market pay, experience and qualifications.
Salary : $120,000 - $130,000
