Data and Member Services Manager

About The National Mining Association:

America’s mining industry supplies the essential materials necessary for nearly every sector of our economy – from technology and healthcare to energy, transportation, infrastructure, and national security.

The National Mining Association (NMA) is the only national trade organization that serves as the voice of the U.S. mining industry and the hundreds of thousands of American workers it employs before Congress, the federal agencies, the judiciary and the media, advocating for public policies that will help America fully and responsibly utilize its vast natural resources. We work to ensure America has secure and reliable supply chains, abundant and affordable energy, and the American-sourced materials necessary for U.S. manufacturing and economic security, all delivered under world-leading environmental, safety and labor standards.

Job Summary:

The Manager of Data and Member Services is responsible for managing the data in the Association Management System (AMS) to ensure its integrity, reliability, security and accessibility. This position creates and provides association staff with relevant reports and data by recording, managing and updating the lists of committees, task forces and other recipients of association communications. This position communicates with association members to obtain relevant demographic and financial data at the organizational level. This position also develops, implements and maintains standard operating procedures to update data in a timely manner.  

Responsibilities:

• Serves as a master user of Association Management System (AMS) ensuring membership data is accurate and up to date.
• Obtains complete information for data entry including company representative contacts serving on key committees or receiving communications, locations of operations, products, financial data, and other data points.  
• Maintains strong data integrity of the system through regular review and updates. 
• Develops and generates reports for departments as requested to assist in targeted advocacy and member recruitment.
• Partners cross functionally to maintain member product lists, committee and mailing lists.
• Provides training, guidance and support to staff on AMS access.  
• Generates reports and annual revenue data for the Finance Department.
• Analyzes and monitors database performance, capacity, availability and security requirements.
• Recommends and implements new tools and procedures to improve systems management and usability.

Required Education, Skills and Experience:

Two years of related technical experience

• Knowledge of and proficiency with AMS or membership database systems
• Experience organizing and maintaining large datasets
• Excellent organizational skills and attention to detail
• Problem solving skills and ability to identify data related issues
• Preparation of both distribution ready reports and ad hoc data retrieval
• Experience with data normalization techniques 
• Strong written and verbal communication skills

Physical Demands:

• This position requires the ability to remain in a stationary position (standing and/or seated) more than half the time   
• The person in this role must be able to kneel, crawl or crouch down to fulfill the essential functions of the role less than half the time   
• The person in this position must be able to maneuver (lift, move, carry, slide, etc.) less than 15 lbs.   
• This position requires the ability to spend most of the time viewing computer monitors.  

NMA is a proud equal opportunity employer. We are committed to furthering our engagement with, support for, and understanding of, our community; supporting all team members in being themselves; and driving the ongoing diversification of our team. We believe that everyone has distinct characteristics, skills and backgrounds that make their experiences as members of the NMA team and the perspectives they bring to the office unique. We want to encourage and celebrate that uniqueness. Above all else, through our work, the ultimate goal is to maintain a welcoming culture for all. For us, “welcoming” means that all employees feel that they are accepted, respected and valued, that we have created a safe space for the discussion of and embracing differences, and that the entire team is invested in their success.

NMA provides a robust benefits package that includes medical, dental, and vision insurance as well as life and disability coverage. Additionally, employees receive commuter benefits to help with parking or public transportation costs. NMA also offers paid time off, sick leave, and holidays. Starting salary in the range of $75,000 to $90,000 commensurate with experience. Interested candidates are invited to apply to jobs@nma.org.

Applicants who may need accommodations are encouraged to contact NMA to request and arrange for accommodations. If you need assistance to accommodate a differing ability, you may request accommodation at any time. Please contact Human Resources at hr@nma.org.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $75,000 - $90,000