Mortgage Underwriting Manager- Hybrid after Training

Underwriting Manager
Full-Time | $95,000 per year
Hybrid Work Environment – Some On-Site Required

Position Overview:
We are seeking a results-driven Underwriting Manager to lead a team of mortgage underwriters in achieving daily, weekly, and monthly production and quality goals. This leadership role is responsible for ensuring the integrity of loan decisions, maintaining compliance with investor and regulatory requirements, and fostering a high-performance team culture through mentorship, communication, and continuous improvement.

The ideal candidate will demonstrate strong leadership skills, a deep understanding of conventional underwriting guidelines, and a commitment to operational excellence and customer satisfaction.

Key Responsibilities:

• Lead and manage a team of 10–15 underwriters, providing daily direction, performance oversight, and developmental support

• Monitor production and quality metrics to ensure monthly targets and service level agreements (SLAs) are consistently met

• Conduct random audits of initial credit decisions for accuracy and compliance with licensing regulations

• Hold regular one-on-one coaching sessions with team members to address challenges, track performance, and implement action plans for success

• Facilitate daily huddles to communicate updates, review results, and reinforce key messages

• Send daily production emails with tips, updates, and plans to maintain service levels

• Act as a subject matter expert (SME), providing guidance on underwriting scenarios, guidelines, and best practices

• Collaborate with fellow Underwriting Managers to share insights, align processes, and ensure consistency across teams

• Identify performance trends and partner with the Quality and Unit Managers to recommend training and process enhancements

• Maintain up-to-date knowledge of lender, investor, and regulatory requirements, including Fannie Mae, Freddie Mac, and ECOA

• Support issue resolution related to in-line QC, post-closing audits, and escalated underwriting decisions

• Serve as an escalation point for internal and external inquiries regarding underwriting decisions and scope

• Partner with Processing and Unit Managers to ensure appropriate pipeline coverage and compliance with licensing rules

• Approve timecards in ADP and address personnel matters in coordination with the Unit Leader and Human Resources

• Conduct formal performance reviews and ongoing employee development initiatives

• Ensure no Personal or Proprietary Information (PPI) is left unsecured in the team environment

• Promote a customer-first culture by ensuring underwriting decisions align with client satisfaction and compliance objectives

• Monitor daily underwriting productivity, including credit approvals, counteroffers, declines, and dispositions, to meet team benchmarks

• Ensure timely completion of initial credit decisions within SLA targets

• Support a culture of diversity, inclusion, and respect by recognizing the unique contributions of each team member and fostering an environment for growth and success

Qualifications:

• Minimum 3 years of experience in a management role within conventional mortgage underwriting

• Hands-on underwriting experience within the past 3 years

• Expert knowledge of Fannie Mae and Freddie Mac guidelines and AUS (DU/LP) systems

• Strong leadership, coaching, and performance management capabilities

• Proven ability to balance risk with customer-centric solutions

• Strong communication skills, both written and verbal

• Highly detail-oriented with solid analytical and problem-solving skills

• Ability to lead in a fast-paced, production-focused, and regulatory-compliant environment

• Proficiency in digital tools and paperless workflows

• NMLS-MLO Licensure preferred

• Availability to work outside regular business hours as needed

Salary : $95,000