What are the responsibilities and job description for the Remote Mortgage Collections Manager position at National Mortgage Staffing?
We are seeking a seasoned Collections Manager with extensive experience in remote collections, particularly in the realm of default mortgages, to lead our team of remote collectors. The primary focus of this role will be managing collections efforts on delinquent mortgages. The ideal candidate will possess strong leadership skills, a deep understanding of mortgage collections processes, and the ability to effectively manage and motivate a team in a remote setting.
Responsibilities:
Salary range is 70-80 (may possibly consider up to 90) plus bonus.
Responsibilities:
- Team Leadership:
- Lead, mentor, and motivate a team of remote collectors to achieve collection goals and targets.
- Provide guidance and support to collectors, including training on collection strategies and compliance requirements.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Collections Strategy:
- Develop and implement effective collections strategies tailored to delinquent housing loans.
- Utilize data analytics and reporting to identify trends and opportunities for improving collection performance.
- Stay updated on industry best practices and regulatory changes relevant to mortgage collections.
- Relationship Management:
- Build and maintain positive relationships with borrowers, emphasizing empathy and professionalism in all interactions.
- Collaborate with internal stakeholders, including legal, risk management, and customer service teams, to ensure alignment on collections strategies and objectives.
- Compliance and Quality Assurance:
- Ensure compliance with all applicable regulations and internal policies throughout the collections process.
- Conduct regular audits of collection activities to ensure accuracy and adherence to compliance standards.
- Implement quality assurance measures to monitor the effectiveness of collections efforts and identify areas for improvement.
- Reporting and Analysis:
- Generate regular reports on collections performance, including key metrics such as delinquency rates, recovery rates, and aging of accounts.
- Analyze data to identify root causes of delinquency and develop strategies to address underlying issues.
Salary range is 70-80 (may possibly consider up to 90) plus bonus.
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