What are the responsibilities and job description for the P-T Visitor Services Associate position at National Museum of Women in the Arts?
Position Summary
The National Museum of Women in the Arts (NMWA) seeks a part-time Visitor Services Associate to join the Visitor Services team and work closely with / report directly to the Visitor Services Coordinator. This position is responsible for processing ticket orders in person, assisting visitors at the information desk and providing information about the NMWA - its collections, exhibits and events. This position will staff both the Ticket Office and Information Desk.
As a member of the Visitor Services team, you will be a critical member of the NMWA team. You will help the Museum run more efficiently by interacting with our guests; supporting Museum programs and events; helping to resolve ticketing issues, and making NMWA a welcoming, exciting, and accessible space for all guests.
Responsibilities
Functions may include, but are not limited to :
- Approach and engage visitors as appropriate and communicate in a respectful and professional manner.
- Clearly communicate information on exhibitions, wayfinding, accessibility services, museum guidelines and etiquette
- Provide information on, and encourage participation in, scheduled programming for education, and public programs.
- Work with security, curatorial, and special events staff to facilitate crowd control during busy hours or during events set ups.
- Sell tickets to the museum and programmatic events, start original or renew previous memberships.
- Work well with a diverse group of staff and guests
- Ability to solve problems in a fast-paced environment.
- Ability to recognize when management needs to get involved to help resolve situations
- Observe and learn from visitors' feedback and behavior.
- Other duties as assigned.
Physical demands and working environment
Qualifications
The successful candidate will demonstrate the following skills / experience :
If much of this job description describes you, then you are highly encouraged to apply for this role, even if you don't meet 100% of the qualifications. We recognize that it is highly unlikely for an applicant to meet 100% of the qualifications for a given role, and that every candidate brings unique experience and qualifications to a role. We are excited to meet you!
NMWA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
To comply with tax and legal obligations, all candidates must reside in Washington, D.C., Maryland, or Virginia. Candidates must be legally eligible to work in the U.S. for NMWA, without visa sponsorship by NMWA.