Service Technician Lead

• Positive
• Customer-centric with a passion for serving others and delivering results
• Self-starter
• Reliable and looking to grow in a fast-paced business

• Working for a dynamic company with a people-first culture
• Medical benefits including company-paid dental
• 401k with Company match
• Tremendous opportunities for growth and development

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Primary responsibility is route coverage and perform duties of a Service Technician listed below, but will work on multiple routes

• The Lead Technician is responsible to prepare new pools or troubled pools, to get ready for a route

• Support the service team with important department priorities

• Provide quality control checks at pools, perform follow-ups, and complete CYA drains

• Manage elevated onsite customer meetings

• Provide in person quotes for new pool service customers

• Perform the cleaning and water balance of swimming pools

• Empty skimmer baskets and pump baskets

• Scrub pool tiles, floors, and walls

• Net pool surface to clear out leaves and other debris

• Vacuum pool floors and stairs

• Clean and backwash pool filters

• Check all pool chemical levels and ensure proper pool chemistry at each pool

• Add chlorine, acid, and other chemicals to correct the water balance

• Visually inspect pool and advise any next steps to the client

• Check pool equipment to ensure proper operation

• Drive the company vehicle to customer’s location

• Daily walk around and inspection of assigned company vehicle

• Perform regular truck inspections and notify mechanic of any issue that arises in real-time

• Maintain equipment, supplies, and chemical stock inventory levels in the vehicle

• Complete paperwork and reporting service requirements to management

• Communicate to internal team, and with customers through email and messaging applications

• Perform other related duties as assigned

Education, Licensure and Experience Requirements:

• High School Diploma/GED preferred

• At least 1-year pool service experience required

• Technical knowledge and experience in the pool industry is preferred, but not required

• Familiarity with the different manufacturers/brands of equipment is preferred

• Able to pass a pre-employment background check, drug test, and motor vehicle report

• Must have valid driver’s license, 3 years verifiable driving history and clean driving record

• Certified Pool Operator (CPO) or other pool certification a plus

The Lead Service Technician will be responsible for servicing and maintaining our customers’ swimming pools. Our Lead Service Technicians are customer facing and are expected to approach each job professionally to maintain our high standard of customer care.

Competencies/Skills:

• Ability to work independently and to plan, organize and schedule work

• Self-motivating with the ability to work efficiently with little oversight

• Possess a willingness to communicate and share knowledge and insight with customers in a tactful, respectful manner while presenting a professional image

• Ability to quickly learn new software and mobile applications to communicate with team members

• Maintain positive and cooperative working relationships with customers, supervisor, and team members

• Dedicated to meeting deadlines

• Possess strong customer service skills

• Excellent verbal, and written communication skills, as well as effective organizational skills

• Attention to detail and strong customer service skills

• Dependability, punctuality, and trustworthiness

• Ability to safely handle and use hand and power tools

• Maintain a valid driver’s license

• Drive vehicle safely and in accordance with traffic laws. Understand and carry out written directions

• Physically, the position requires walking, standing, kneeling, bending over and sitting for long periods of time in an outdoor environment. Ability to lift/carry up to 50 lbs. throughout the day

Environmental Conditions and Physical Requirements:

The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Environmental Conditions:

General Office Environment: Noise level in office environment is generally quiet.

Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.

Physical Requirements:

If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.

At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 50 lbs. throughout the day, lift/carry occasionally lift up to 100lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to swim as this position may work near swimming pools.

The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.