Recon Service Writer

National Powersport Auctions (NPA) is the world's largest powersport auction and remarketing company specializing in: Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles and Boats.

As the leading powersports remarketing company in the U.S., NPA serves dealers, OEMs, and lending institutions throughout the nation with a complete range of auction-related services. Having sold over 1 million vehicles since inception, NPA plays an important role in assisting clients with liquidating inventory and maximizing returns. Dealers throughout the world utilize NPA for acquisition of wholesale vehicles and to ensure their pre-owned inventory meets their customer's demands.

Summary of responsibilities:

This person is responsible for and not limited to all Recon Process and Services. You are always responsible for setting a good example for NPA and its employees. You will portray a positive image and always act respectfully to others. You will encourage proper procedure based on current Recon Policies. You may be responsible for hiring and training new Recon Department Employees. You will encourage a safe and healthy working environment. This position reports directly to the General Manager or Vice President of Operations.

Basic Employee Responsibilities:

• Arrive to work on time per your required work schedule.
• Always be courteous and respectful to fellow employees and customers.
• Dress appropriately to your particular job duties and within the parameters of our current employee manual.
• Always pick up after yourself
• Always Keep your work area neat and clean
• Always ask questions if you are unsure.

Job Specific responsibilities:

Meetings

• Discuss challenges and ideas to help better our process
• Pull numbers and have them ready for the meeting.
• Ensure that all 10 day old notes are updated prior to the recon meeting.

Batteries

• Manage battery inventory.
• Place all battery order.
• Send back warranty batteries.
• Control types of batteries we stock.
• Order from alternative sources if availability is low.
• Update General Manager on freight tracking information for pallet orders.
• Set stocking quantities based on movement history.

Diagnostics

• Work with technicians thru email and in person.
• Brainstorm ideas and run tests to assist in diagnostics.
• Research the required specifications and/or tools required for proper testing.
• Verify the Concern, Cause, and Correction required for each vehicle.
• Verify that all proper tests have been performed in our diagnosis process prior to submitting an estimate to the lender for approval.

Warranty/Recalls

• Run all VIN #s through OEM manufacturers for any and all units that will be exported out of country, to determine if recalls need to be completed prior to the units leaving NPA.
• Run VIN #s on newer units in recon to see if the issue they are having is covered under the warranty of that unit if it is still valid.
• Schedule with Dealerships to have repairs orders opened and parts ordered prior to transporting units down to have the units out of our possession for the least amount of time possible.
• Organize having units transported to dealership when they are ready to have the work completed and the parts are in and have been notified that they are ready for our units.
• Forward all invoicing regarding recall letters to appropriate dealer.
• Stage recall bikes separately and communicate with the appropriate GM as to a completion date and status.
• Notify dealer and/or transporter when the units are ready for pickup after recall status is cleared and the work has been performed to assure exportation.

Engine/VIN verification

• Check repair history to see if the frame or engine has been replaced on any questionable units.
• Run ALL VIN #s that condition report writers have questions on to verify model is correct in AMS.
• Run VIN #s for Al Sands and Melissa Heller to help them determine if the unit has the proper chassis and engine.
• Work will ALL the OEMs to access the required information to verify engine numbers and model verification.

Technician Scheduling (Monitor)

• Determine schedule for techs.
• Enforce the importance of prioritizing work based on lender code and previous commitments.
• Make sure (Key Clients) units take priority in schedule and are in and out as fast as possible while keeping the quality of the work we are performing to the highest standards.
• Verify we are continually working on the oldest (based on arrival date) “First in First out.”
• Schedule some priority on the unit based on lender code (Key Clients) and our current Recon Policies.

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Lender communication

• Communicate all repair estimates and seek approval to proceed with repairs under Recon Policy guidelines.
• Answer all Lender/Client questions in regard to reconditioning, both through direct email.
• Handle any discrepancies before they are sent for approval.

At National Powersport Auctions (NPA), we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.