Customer Service Rep

Customer Service Rep

We are looking for a dynamic Customer Service Representative to help us retain our core customer base.

Or goal is exceptional customer service! We offer competitive compensation and benefits, as well as overtime opportunities. There are always advancement opportunities available at Ohio Car Wash Holdings.

Benefits:

- Competitive Pay

- Medical, Dental, Vision, and Life Insurance

- 401 (k) plan, eligibility after 1 year of employment (dollar for dollar match up to 5%)

- Paid Time Off after 90 days of employment

- Continuing Education reimbursement $2500 annually

Position Summary:

The Customer Service Representative will primarily focus on providing quick and accurate resolutions for customer concerns and requests over the phone and email. The Customer Service Representative will assist car wash site staff with customer service needs.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Identify the positive in any situation by recognizing individual customer service needs to promptly resolve their inquiry.
• Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again.
• Handle customer concerns and requests timely.
• Work with the human resource department, operations department, and the site staff to identify issues as needed.            
• Exhibit excellent customer service skills, negotiation skills, and interpersonal skills, with the ability to recognize and support customers' specific needs.
• Maintain and update customer related information into systems to ensure and maintain accurate records; collect and access appropriate information relevant to the type of call.
• Make outbound calls to past members to discuss benefits of car wash memberships.
• Performs other duties as assigned.

Supervisory Responsibilities:

• No supervisory duties

Qualifications

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient analytical and problem-solving skills
• Ability to multitask
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work amongst customer service team
• Attentiveness and patience
• Effective time management and self-accountability
• High level of professionalism
• Experience in a contact/call center a plus
• Willingness to learn other tasks within the department

Education and Experience:

• High school diploma/GED, or associate degree in related field required.
• Prior related office experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Salary : $2,500