What are the responsibilities and job description for the Customer Service Specialist position at National Pump Company?
JOB SUMMARY
The Customer Service Specialist will facilitate customers with initial support, quoting, and entry of all order related requests by phone. This role is integral to the overall operations of the organization and is the first point of contact with all customer interactions. Our customer service team will monitor orders to ensure NPC policies and service levels are met.
DUTIES AND ESSENTIAL JOB FUNCTIONS
- Assist customer inquiries via phone, email and in-person; provide front-end technical assistance
- Maintain and log sales order files, update records, filing and retrieval of customer documentation
- Prepare quotes and orders to meet customer requirements, standard pricing requirements and adherence to customer agreements
- Enter RMA and warranty documentation
- Identify and recommend components to meet customer specifications
- Additional duties and/or projects as assigned
- Assist with sales related administrative duties to include contacting customers, reviewing agreements, updating and entering information into software applications
QUALIFICATIONS
Required
- High School Diploma or equivalent; or comparable work experience (2 years).
- Strong computer skills (typing, word processing, data entry).
- Effective verbal and written communication skills.
- Problem analysis and problem-solving.
- Attention to detail and accuracy a must.
- Ability to multi-task and prioritize in deadline driven environment.
Preferred
- Technical ability to apply customer requirements on pump applications.
- Basic knowledge of vertical pumps/components a plus (1 years).
