IT/ Systems Support Specialist

Thank you for your interest in joining the National Ramp team!

National Ramp is a market leader, innovator, and disruptor providing newfound freedom to elderly and disabled human beings with the greatest range of accessibility ramps in the industry. Our family has been in the access business for over 30 years, and the foundation of our growth and any success we’ve had is our Core Value to care about people.

National Ramp dealers have installed hundreds of thousands of ramps across North America, and it is truly rewarding to make a real and meaningful change in so many lives. We believe that making great ramps is only a part of our work. The greatest work we do is giving fellow humans their freedom back. When someone is literally trapped inside their home or stuck in a hospital and we are able to provide a means for them to regain their Freedom Now – that is what brings us true joy and purpose.

At National Ramp, we work hard, we are accountable, and we are results-driven. We recognize that these attributes may not be valued by everyone, and that’s OK!

Our Core Values are:
 

• We WOW – We go the Extra Mile. We exceed expectations. We work hard and have fun. We are obsessed with our customers, we love our business, and we love what we do. We are “World Class” in everything we do.
• We NOW – We GSD (Get Stuff Done) and we get it done fast. Freedom NOW. We are urgent, driven, energetic, and fast-paced. We believe in “production, then perfection”.
• We Own It – We are accountable. No excuses, no jerks. We take responsibility for our actions, our job, our life, and our word by seeing things through to completion. We are nice, but we are driven for results.
• We Innovate and disrupt. We are growth-minded, for us and for our customers. We never stop learning. We adapt quickly and thrive on new challenges. We constantly seek ways to disrupt the status quo and improve.
• We Care. We care about people. About each other, about our customers, about our customer’s customers, about our families, and about the world. We are invested in National Ramp and behave like it’s our own business to help everyone win. We stay safe to ensure everyone goes home the way they came, every day.
  

Today, National Ramp is in search of a passionate and enthusiastic IT/System Support Specialist who will bring their expertise to our IT / Systems team and help us grow to become the #1 Ramp Company in the World.

Key Attributes We Admire:

• Confidence and determination
• Ability to build rapport across diverse personality types
• Active listening skills and ability to address customer needs
• Persistence and creativity in problem-solving

Your Key Responsibilities:

• Work closely with IT/Systems team to provide technical support for IT, ERP, and app systems.
• Diagnose and resolve IT, ERP, and app system issues.
• Setting up and troubleshooting technical equipment such as laptops, video conferencing systems, printers, etc.
• Collaborate with IT/System department to understand the IT, ERP, and app needs.
• Train end-users on IT/ERP/App system functionalities.
• Develop and maintain documentation for IT/system processes.
• Monitor system performance and troubleshoot issues.
• Assist in the implementation of new ERP and app modules.
• Ensure data integrity and security within the ERP system.
• Provide support for IT, app, and ERP-related projects.
• Work with vendors to resolve technical issues.
• Conduct regular system audits.
• Maintain databases (ERP, Portal, Configurator, etc.).
• Develop custom reports, dashboards and queries.
• Assist in the development of IT, app, and ERP-related policies and procedures.
• Stay updated on the latest IT, ERP technologies and trends.

Skills and Qualifications:

• Bachelor's degree in information technology, computer Science, or related field.
• 3 years of experience in IT / ERP system support or a similar role.
• Experience working with following environments: Windows, Windows Server OS, Active Directory, Office 365, Networks, Azure
• Strong understanding of ERP systems and their functionalities.
• Basic understanding in programming and code (SQL, C#, JS).
• Proficiency in system upgrades and maintenance.
• Proficiency in SQL and other database management tools.
• Previous experience with ERP implementation projects.
• Knowledge of data integrity and security best practices.

Soft Skill Requirements:

• Ability to communicate effectively with both technical and non-technical users.
• Excellent problem-solving and analytical skills.
• Excellent organizational skills
• Good attention to detail.
• Ability to manage multiple tasks and priorities.
• Ability to work both independently and as part of a team.
• Ability to develop and maintain documentation.
• Proactive approach to problem-solving.

Why Join National Ramp:

Our commitment to you goes beyond the usual. You'll enjoy a competitive salary and a comprehensive benefits package after 30 days of employment. This includes health, dental, and vision insurance, a matching 401(k), life and disability insurance, and a wealth of other resources to support your personal and professional life. With 3 weeks of Paid Time Off and additional days for statutory holidays, we ensure you have the time to recharge and enjoy life.

More than that, we offer a work environment where you're encouraged to excel and innovate. At National Ramp, your work is more than a job – it's a passion fueled by a community that values your contributions and celebrates your achievements.

Ready to Make a Difference? Apply Now!

Join us in our mission to create accessible spaces for everyone. At National Ramp, your work changes lives, including your own.

Location: Valley Cottage, NY (On-Site)