What are the responsibilities and job description for the Client Service Advisor position at National Real Estate Insurance Group?
Since 2008, National Real Estate Insurance Group (NREIG) has been committed to providing specialized insurance solutions designed specifically for the real estate investment industry. Through our insurance Program, we deliver superior client support and services, client inventory control, and efficient billing systems to residential real estate investors across the United States. With a focus on providing simplification to the property protection processes, NREIG has grown to service individual investors, conglomerates, bulk REO holders, wholesalers and lenders representing more than 140,000 locations in all 50 states. The insurance Program our clients enjoy was built on ease-of-use, accommodating all occupancy phases of investment property (vacant, rental or undergoing renovation).
We’re looking for a dynamic and energetic Client Service Advisor to join the team. If you meet the basic qualifications and are all about offering world-class client service, we want to hear from you!
Essential Functions
- Communicate directly with clients via phone and email in a professional, yet friendly manner.
- Add new properties to existing accounts.
- Delete properties to existing accounts.
- Maintains client records by updating or changing account information.
- Resolves service problems by clarifying the client’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Resolves billing issues by working with Billing and Collections to correct account as necessary.
- Onboarding new clients.
- Contributes to team effort by accomplishing related results as needed.
Basic Qualifications
- High School diploma required, 4-year College degree preferred.
- Two or more years in a Client Service position.
- Property and Casualty License required.
- Specialized training in Insurance Continuing Education.
- Industry specific affiliations are encouraged.
- Above average skills in email and phone etiquette.
- Demonstrated ability in Microsoft Office Suite.
- General knowledge of Accounting, Real Estate Investing/Transactions.
- Ability to work in a fast-paced environment.
NREIG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
