Order Specialist

Company: National Recreation Systems

Job Location: Fort Wayne, Indiana

Work Setting: In-Person

Summary

The Order Specialist at National Recreation Systems, Inc. (NRS) plays a critical role in processing and managing customer orders from start to finish. This position ensures orders are accurate, ship on time, and meet customer requirements. The Order Specialist will collaborate closely with dealers, sales teams, design teams, and logistics partners to coordinate deliveries, manage order pools, and provide post-shipment support.

Essential Duties and Responsibilities

Order Processing & Coordination

• Review and process orders to ensure accuracy and alignment with customer specifications.
• Maintain and update ship dates in ERP system, ensuring they are realistic and achievable.
• Confirm site readiness for deliveries and adjust schedules as needed.
• Manage and track order pools for efficient processing.

Logistics & Shipping Management

• Coordinate with shipping partners to schedule and confirm deliveries.
• Assist in resolving shipping issues, including lost or damaged freight and reconsignments.
• Handle special customer requests for carrier services (e.g., lift-gate, flatbed, forklift).
• Provide dealers with timely updates on order status.
• Ensure timely processing of after shipping notifications.

Submittal & Approval Process Management

• Oversee the submittal approval process by collaborating with the NRS Design Team and dealers.
• Optimize the submission tracking process for better organization and deadline management.
• Manage the selection package process in collaboration with dealers and MFE.
• Maintain and update the Press Boxes data for accurate data management.

Customer Support

• Communicate with dealers and contractors regarding installation timelines and any site-specific requirements.
• Troubleshoot installation-related issues and coordinate solutions with the appropriate teams.
• Provide follow-up support to ensure successful installation and customer satisfaction.

Competencies

• Analytical Decision-Making
• Communication
• Learning & Development
• Planning & Organizing
• Professionalism & Integrity
• Risk-Taking/Creative Thinking
• Teamwork & Relationship-Building
• Results Orientation
  

Education and/or Experience

• Experience in order processing, logistics, or manufacturing coordination preferred.
• Strong attention to detail and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency in AX (or similar ERP systems) and tracking tools.
• Proficient with Microsoft Office, particularly Word, Excel and Access.
• Ability to manage multiple priorities in a deadline-driven environment.
• Ability to interact effectively and professionally with employees and customers.
• Experience with installation scheduling or construction coordination is a plus.

Travel

• Travel not required.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to write routine reports and correspondence.

Reasoning Ability

• Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills

• To perform this job successfully, an individual should be proficient in Microsoft Office Suite.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen.
• Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.

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