What are the responsibilities and job description for the Dispatcher/Customer Service position at National Rug Cleaners?
Job Overview
We are seeking a skilled Dispatcher to join our team. The ideal candidate will manage logistics and ensure efficient dispatch operations.
Responsibilities:
- Coordinate and schedule dispatch of drivers
- Monitor routes and ensure timely deliveries or service calls
- Communicate with drivers, field personnel, and customers to ensure smooth operations
- Manage incoming service requests and dispatch appropriately
- Maintain accurate records of dispatch information and activities
- Handle emergency calls and provide necessary assistance
- Resolve any issues or complaints related to dispatch or logistics
- Ensure compliance with company policies and procedures
Requirements:
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong organizational and problem-solving abilities
- Ability to prioritize
- Strong computer skills
This position offers a great opportunity for a detail-oriented individual with strong organizational skills to thrive in dispatch operations.
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Pennsauken, NJ 08110 (Required)
Work Location: In person