What are the responsibilities and job description for the Assistive Technology Professional position at National Seating & Mobility?
An assistive technology professional (ATP) is a special service leader who analyzes the technology needs of people with disabilities and helps them select and use adaptive devices. ATPs facilitate the evaluation of the client’s needs to appropriate rehabilitation products including manual and power wheelchairs, custom seating, and other adaptive equipment as directed by the client’s therapist and/or physician. ATPs work in conjunction with the client, therapist, and physician to ensure that: the chosen product adequately meets the client's medical needs, medical justification is present before products are provided, and that insurance benefits and coverage are clearly expressed to clients prior to provision of the desired product. These products include, but are not limited to: wheelchairs, scooters, seating and positioning products, ambulatory aids, gait trainers, standers, hygiene, transferring, and various other assistive devices.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client.
We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs. Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disabiltiy, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
1. Develops new referral sources and clients through professional presentation to potential referral sources and medical personnel. Utilizes all appropriate, ethical, and legal avenues to create and maintain business. Completes proper evaluations to ensure appropriate recommendations for equipment that will best serve the client’s specific need.
2. Ensures evaluations are completed and orders are entered in a timely manner and that all necessary client intake information is documented and forwarded to the correct branch administration. Responsible for assisting with the procurement of letters of medical necessity and/or appropriate medical documentation.
3. Assists in the timely completion of work orders which may involve, but is not limited to, research of components, calculation, and extension of equipment prices, responding to requests for additional information and preparation of quotes for clients, referral sources and insurance companies. Provides follow-up on work orders to ensure timely receipt and delivery.
4. Responsible for ensuring proper and timely delivery of equipment to the client.
5. Ensures necessary fitting adjustments and equipment modifications occur to guarantee the best possible product for the client. Ensures proper client education occurs regarding equipment use, safety, and financial considerations.
6. Ensure that proper client education occurs throughout the process and proper documentation and signatures are obtained.
7. Coordinates with the Technician and branch, as necessary to prepare equipment for delivery, schedule deliveries, and perform repairs and modifications. Follows up, as necessary, to ensure client satisfaction.
8. Maintains knowledge of products, services, techniques, and clinical skills necessary to complete responsibilities.
9. Maintains knowledge and adheres to NSM’s policies and procedures including Infection Control and Equipment Management policies.
10. Provides support with quarterly physical inventory count as needed.
11. Must maintain regular and predictable attendance.
12. Continuing education credits may be required.
13. Assists patients in determining the appropriate complex equipment by conducting a comprehensive evaluation.
14. Establishes relationships with physicians and other health care providers to increase positive exposure to increase sales for National Seating & Mobility. Maintains relationship with Referral Sources.
15. Acts as a liaison between the company, the patient, and healthcare agencies.
16. Travels throughout assigned territory to call on regular and prospective customers.
17. Displays or demonstrates products using samples or brochures.
18. Support the Estimated date of delivery to patients.
Required Education, Experience & Competencies:
• ATP Certification from RESNA, or active pursuance of an ATP Certification
• Previous durable medical equipment/medical device experience is preferred
• Preferably with 1-3 years of experience in complex rehab
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to lift up to at least 75 pounds.
