What are the responsibilities and job description for the Funding Supervisor - North Region position at National Seating & Mobility?
Statement of the Position:
Oversees and manages all aspects and functions of the Funding Department. Manages the Funding Leadership Team within the assigned territory, ensuring that job duties are performed at or above NSM standards. Coordinates with the Divisional Vice Presidents (DVP), Regional Area Directors (RAD), Branch Leaders (BM / GM), Assistive Technology Professionals (ATP), and other office leadership and support personnel to ensure all Funding procedures are completed in accordance with company policy and within expected time frames.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
Duties and Responsibilities / Essential Functions:
1. Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval.
2. Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
3. Develops and maintains training materials, guides and progress reporting.
4. Management and career development of the Funding Specialists and Lead Funding Specialists that results in self-sufficient performance management.5. Manages Funding Specialists; monitoring productivity, quality, and compassion.
6. Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
7. Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
8. Coordinates and shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
9. Calculates and requests bonus payment for direct report team on a monthly basis.
10. Manages the credit exception process to expedited delivery when appropriate and directed.
11. Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
12. Responsible for payroll/administrative function for all direct reports.
13. Responsible for personal continuing education related to job duties; i.e.: NSM’s current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory.
14. Must meet minimum productivity and quality standards.
15. Performs any related job duties assigned by the Division Funding Director. Carries out all position expectations in a professional manner and with minimal supervision.
16. Must maintain regular and predictable attendance.
Work Environment:
This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
• 5 years of experience in Complex Rehab Technology Funding operations
• 2 years of experience managing a minimum of 10 direct reportsProficient in Microsoft Excel, Word, and Outlook
• Ability to review, analyze and interpret general business reports, technical procedures, work instructions and governmental regulations
