What are the responsibilities and job description for the Technician Remote Service position at National Seating & Mobility?
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities / Essential Functions:
Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.
General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.
Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.
Schedule field support technicians when diagnostics cannot be completely evaluated remotely.
Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding.
Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.
Completes follow up phone calls efficiently and professionally.
Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.
Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.
Completes Remote Service Technician standard training curriculums.
Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices.
Ability to work in a fast-paced environment and manage multiple priorities.
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