BPO Collector

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Benefits:

• Guaranteed hourly rate plus bonus opportunity
• Paid Vacation, Holidays, and Sick Time
• 401(k) plan employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Monday to Friday schedule
• Company provided EAP (Employee Assistance Program)
  
  
  

National Service Bureau (NSB) is looking for a BPO Collector to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

BPO Collector Essential Job Functions:

• Participate in call campaigns with the primary objective of contacting borrowers with past due loans and credit cards to collect past due payments.
• Engage in conversations with borrowers that lead to an understanding of their current. financial situation and work with each customer to identify an acceptable resolution to cure delinquency.
• Solicit payment by phone and updated demographic information.
• Identify and listen to consumer issues and refer to the proper person/area. Escalate issues through the appropriate channels when necessary.
• Diffuse escalated call situations confidently, effectively and professionally.
• Contact opposing insurance companies to open claims and request status updates.
• Utilize the internet and other internal search tools to search for customers/guarantors and customer business information with the goal of developing additional contacts.
• Provide back-up and support to other staff as needed.
• Other duties as assigned.
  
  
  

BPO Collector Job Requirements:

• Actively engaged on the dialer
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
  
  
  

NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your skills by providing the knowledge and experience necessary to be successful in the role. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.

NSB Core Values:

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable
  
  
  

NSB Culture & Environment:

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities
  
  
  

We are excited for you to join us!

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