Assistant Manager

Position Summary: (Bilingual – English/Spanish Required)

The Assistant Store Manager plays a key leadership role, supporting the Store Manager in day-to-day operations, team development, and — most importantly — driving sales performance. This role requires a self-motivated individual with a proven track record of meeting or exceeding sales targets, exceptional customer service, and team leadership.

Key Responsibilities:

• Lead the store in meeting daily, weekly, and monthly sales goals
• Actively sell and upsell products and services (printing, mailboxes, packaging, shipping, etc.)
• Train and coach team members to be confident in closing sales and offering solutions
• Deliver an exceptional in-store customer experience every time
• Assist with scheduling, inventory management, and store operations
• Provide backup support for shipping, printing, mailbox services, and retail operations
• Resolve customer issues with professionalism and a sales-minded approach
• Ensure store cleanliness, organization, and presentation align with UPS brand standards
• Support local marketing efforts and community outreach to grow the business
• Deliver exceptional customer service with professionalism and a positive attitude
• Supervise, train, and motivate staff alongside the Store Manager
• Ensure compliance with UPS brand standards, policies, and procedures
• Maintain accurate cash handling and POS transactions
• Perform and oversee shipping, packaging, printing, and mailbox services

Qualifications:

• High school diploma or equivalent (required); associate or bachelor’s degree a plus
• Bilingual in English and Spanish (required)
• 2 years of sales experience in retail, service, or business environments
• Previous leadership or supervisor experience preferred
• Demonstrated success in meeting or exceeding sales goals
• Strong communication and persuasive selling skills
• Comfortable using computers, POS systems, and learning new software
• Energetic, coachable, and goal-oriented personality
• Ability to lift up to 50 lbs and work on your feet for extended periods
• Print or shipping industry experience is a bonus

Job Types: Full-time, Part-time

Pay: $15.00 - $22.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Please describe a time you used your bilingual skills to assist a customer or solve a problem in a work environment.
• Are you fluent in both English and Spanish (reading, writing, and speaking)?
• Can you translate a short customer message from English to Spanish and vice versa during the interview?
• How many years of experience do you have in a customer-facing sales role?
• Do you have any experience in a leadership, assistant manager, or supervisor role?
• Are you comfortable upselling products and services to meet store sales goals?

Work Location: In person

Salary : $15 - $22